Carlos Ámez Albert

- Negotiation and closed key supplier agreements, resulting in a quantifiable reduction in operational costs and a boost in revenue/billing. - Conducted market analysis to identify key industry trends and new business opportunities for the client portfolio. - Coordinated internal Operations and Finance departments to simplify the billing cycle and optimize reporting for key clients. - Designed and implemented upselling and cross selling strategies to maximize the profitability of existing accounts. - Strategic Account Planning - Multifunctional Team and Project Leadership - Coordinated Service and Operations teams to optimize client response and project management, ensuring a smooth and professional Customer Experience (CX).

•Client Communication: - Maintain proactive and assertive communication with clients to understand their needs and manage expectations. -Negotiate agreements and solutions to ensure client satisfaction and project success. •Digital Project Management and Implementation: - Oversee the implementation of digital projects from planning to final delivery. - Coordinate and liaise with different work teams (design, development, etc.) to ensure a smooth project workflow. •Marketing Project Leadership: - Lead the planning and execution of marketing projects from start to finish. - Manage scope, time, and resources to efficiently meet project goals.

Functions performed: • SAP Concur: -Participation in the implementation and adaptation of the tool, according to the needs of the department. -Creation of reports to evaluate the volume of expenses to be managed and how to proceed with their distribution. -Investigation and monitoring of different items of the tool to confirm the changes and track the pending. • Reconciliation of professional expenses. •Accounting imputation, adjustment and reclassification. • Creation of monthly monitoring reports. • Review, control and management of incidents in the times charged by employees. Use of applications: -SAP (Fl and HR). -SAP Concur. -Internal applications of the company. -Office Package (Excel, Outlook, Word)