Carlos Sanchez

IT Infrastructure Management • Architect, maintain, and continuously optimize enterprise-grade IT infrastructure across on-premises and cloud environments. • Ensure high availability, scalability, and performance of servers, networks, and hybrid cloud platforms through proactive monitoring and automation. Strategic Planning • Lead strategic IT planning initiatives, aligning technology roadmaps with business objectives and growth forecasts. • Conduct gap analyses and risk assessments to inform investment decisions and prioritize innovation. • Champion digital transformation by identifying emerging technologies that enhance operational efficiency and competitive advantage. Team Leadership • Cultivate a high-performing IT team through structured mentorship, skill development plans, and performance coaching. • Promote a culture of accountability, continuous learning, and cross-functional collaboration Security Management • Design and enforce robust cybersecurity frameworks aligned with NIST, ISO/IEC 27001, and regulatory requirements (e.g., GDPR, HIPAA). • Conduct regular vulnerability assessments, penetration testing, and audit reviews to identify and remediate risks. Project Management • Lead end-to-end delivery of IT projects using Agile or hybrid methodologies, ensuring scope, timeline, and budget adherence. • Define success metrics, manage stakeholder expectations, and mitigate risks through structured governance. • Coordinate cross-functional teams and vendors to deliver scalable, secure, and user-centric solutions. Vendor Management • Negotiate and manage vendor contracts, SLAs, and performance benchmarks to ensure service excellence and cost-effectiveness. • Establish escalation paths and issue resolution frameworks for critical third-party dependencies. • Conduct regular vendor reviews and audits to ensure alignment with strategic goals and compliance standards.

• Overview - Reported to the CEO and was responsible for and managed an IT group of 28 employees for a 790-person multinational technology company specializing in e-discovery and Artificial Intelligence (AI) services with over $100M in assets.

Strategic management of worldwide Infrastructure (network, telecommunication, security, computing equipment, data center, related vendors, and IT staff). Responsible for designing, building, implementing, and managing infrastructure solutions for Extreme Networks development and production environments while ensuring 24/7/365 availability. Manage $5M P&L and contract/project resources ranging from proposals to staffing and product delivery. Deliver staff support and mentoring, troubleshoot escalated issues, and generate strategic plans for future infrastructure investments.

Planned, coordinated, directed, and designed all IT-related activities of the organization and provided administrative direction and support for the daily operational activities of the department. Actively solicit input from team members to define and implement IT policies, procedures, and best practices. Developed business case justifications and cost/benefit analysis for IT spending and initiatives. Oversaw provisioning of end-user services, including help desk and technical support services. Established and maintained regular written and in-person communications with the organization's executives, department heads, and end users regarding pertinent IT activities. Assisted stakeholders in defining business and system requirements for innovative technology implementations.