Carlos Rendon

• Set team roadmap and lead PI Planning to drive developer autonomy, resilience, and observability. • Introduced LinearB to improve DevEx and visibility into delivery performance. • Mentored and upskilled a team of 7 with diverse expertise, building SME rotations and internal training systems. • Leading internal initiative to explore Pulumi integration for self-service infrastructure provisioning alongside Terraform.

• Migrated hundreds of GitLab repos to GitHub with fully rewritten, reusable GitHub Actions workflows and standardized deployment logic. • Built a custom zero-downtime deployment pipeline using in-container health checks and replica validation to enable safe, mid-day production releases. • Designed and enforced Helm chart standards (HPA, probes, ingress, secrets, PDBs, etc.) across 8+ Kubernetes microservices to drive consistency and resilience. • Architected observability with Prometheus exporters (cadvisor, node, nginx, jmx), dynamic Grafana dashboards, and multi-channel alerting via MS Teams and Twilio. • Led OS image modernization across environments (CentOS 7 → RHEL9), introduced nightly Docker builds, and reduced critical pipeline durations from 60 minutes to 5. • Created and maintained Azure services such as Key Vault, App Config, Redis, databases, and App Insights to support production systems. • Supported and stabilized the org’s flagship application, handling incident response, service debugging, and environment drift resolution across multiple stacks. • Authored and maintained custom Dockerfiles and container lifecycle automation across legacy and modernized workloads. • Mentored and trained engineers through recorded working sessions, SME rotations, and one-on-one screen shares—driving cross-skill growth across DevOps, Kubernetes, and automation. • Spearheaded platform adoption and internal tooling initiatives that expanded the DevOps team from a solo contributor model to an 8-person org with growing SME depth. • Advocated for and implemented changes in architecture, tooling, and workflows to support long-term platform scalability and developer velocity.

•Upgraded and stabilized legacy artifact systems (Artifactory, NPM, Packagist) in high-availability clusters, enabling secure and reliable package delivery across teams. • Automated dev, test, and production deployments with GitLab pipelines, including tag-based promotion workflows to enforce release control. • Migrated and modernized container deployment workflows—redesigned Docker image lifecycle, transitioned from docker run to structured docker-compose orchestration, and standardized container definitions across services. • Led the container migration process for all internal applications to the new Docker-based infrastructure, improving consistency, visibility, and maintainability. • Created dynamic Grafana dashboards for executive visibility and real-time incident response, integrating data from Prometheus exporters and application-level signals.

• Maintained and deployed Drupal-based websites across multiple environments; collaborated with internal teams to support new product and content launches. • Managed deployment pipelines for marketing and internal apps, introducing early automation practices to replace manual workflows. • Provided cross-functional technical support while gaining exposure to Java backend services, build pipelines, and release processes. • Introduced to Docker, NGINX, and container-based deployments—laying the foundation for a transition into full-time DevOps engineering. • Partnered with platform and security teams to troubleshoot releases and resolve environment drift and access issues.

• Conducted integration testing for enterprise software interfaces across multiple client environments, identifying defects and verifying system behavior against business requirements. • Logged, tracked, and triaged technical issues using JIRA and JAMA, collaborating with QA and engineering teams to streamline resolution workflows. • Contributed to the design and prototyping of a cloud-based chatbot solution leveraging AWS Lambda, S3, and API.AI (now Dialogflow), gaining early exposure to serverless architecture and conversational AI.

• Contributed to the development of mobile applications for the Seventh-day Adventist Church, supporting multi-platform functionality and iterative delivery. • Translated core UI components and logic for Spanish-speaking audiences, ensuring parity in accessibility and UX. • Applied Agile practices to rapidly respond to shifting client requirements and stakeholder feedback. • Participated in planning and prototyping of new applications using Soiree, gaining experience in full SDLC collaboration.

• Delivered in-person and remote technical support for hardware, OS, and software issues across Apple’s consumer and business product lines. • Collaborated cross-functionally with Genius Bar staff and management to triage and resolve complex service cases. • Maintained high appointment completion rates with a focus on professionalism, clarity, and user satisfaction. • Educated clients on device capabilities and best-fit solutions tailored to professional and business needs.

• Installed and configured end-user workstations and mobile devices for SMB clients across diverse sectors. • Performed onsite networking, system diagnostics, and desktop/mobile troubleshooting with rapid resolution SLAs. • Maintained and repaired IT equipment, ensuring compliance with service standards and minimizing client downtime. • Delivered user training across new procedures and technologies via in-person sessions, remote calls, and email documentation.

• Managed software/hardware asset tracking across campus and reimaged devices for deployment to faculty/staff. • Upgraded hardware and repaired workstation issues in collaboration with campus IT.

• Digitized legal records into a new cloud-based system and managed client intake across in-person and phone channels. • Supported appointment scheduling and handled sensitive correspondence and documentation.

• Facilitated music-based cognitive therapy for Alzheimer’s patients using interactive technology and rhythmic activities. • Maintained learning equipment and contributed to family-focused newsletters and communication materials.