Carlos Gonzalez

I lead the Publicis Sapient Australia Product Management Consulting practise of 17 people My team's offering includes consulting services in Product Strategy, Digital Product Delivery, Product Analytics, Business Architecture and Business Analysis. Selection of engagements: • Product Lead for the delivery of a B2B eComm platform replacement for a leading pharmaceutical organisation. The new solution delivers revenue of over $3.15b per year, and the new experience increased basket size by +6%, representing an uplift of $200m revenue per year. • Product Executive Advisor for the delivery of a Dynamics CRM transformation for a client within the Australian Federal Government. The new solution reduced the client's Time to Market by 20% and TCO by 25%. • Product Lead for the development of an integrated product strategy and implementation plan for a $200+ transformation project for a client within Financial Services. • Product Lead for the strategy and delivery of a new health and wellness mobile application for a large global organisation.

Digital product & solution lead for one of Australia's largest grocery retailers new automated fulfilment solution, worth over $100m in total investment. The new solution allowed the client to add 180+ products to their range, has fulfilled over 1.5m orders and, delivered an increase in eCommerce of 26%, representing $530m in revenue. My role included direct responsibility for a team of 10 Product Managers and Business and Technical Analysts

Senior Strategy and Business Consultant. Selection of projects delivered: • Lead Agile Product Manager for the eCommerce re-platform for one of Australias' largest retailers and most recognised brands. The new solution won the Power Retail Australian eCommerce Awards in 2021 and 2022 and generated $388m and $533m respectively, representing an increase of 37%. • Lead Strategist in the design of the HCM single instance operating model for one of Australia's state governments. The new solution resulted in TCO savings of over 45% across technology and operations. • Senior strategist in the design and definition of a new digital strategy, operating model and technology assessment for the Analytics department at one of Australia's big 4 banks. The new operating model aimed at increasing time to market by 20% and reducing TCO by 25%. • Lead Agile strategist for the Digital delivery team at one of Australia's big 4 banks. My role included providing Product advisory services to a team of over 200 people across multiple geographies and an investment of over $25m. • Ongoing planning and execution of business development pursuits. • Significantly contributed to the development of internal capability uplift.

Senior Digital technology consultant. Selection of projects delivered: • Delivery lead for a prominent UK high street electronics retailer's new suite of digital products and services. The new solution merged two different onboarding experiences post a merger and reduced the overall process by 70%. • Agile Lead for the UK's leading pharmaceutical retailer's new digital operating model and fulfilment solution. This included the rollout of over 6k lockers across the UK for click and collect, reducing costs by 50%. • Senior strategy consultant for the world's largest chartered accountants institutions' new digital offerings. • Senior strategy consultant for one of the worlds leading tobacco producers' new operating model. • Agile trainer for Accenture Europe internal teams • Ongoing planning and execution of business development pursuits. • Significantly contributed to the development of internal capability uplift

Senior Digital technology consultant. Selection of projects delivered: • Lead Digital strategy and Innovation consultant for the worlds' leading audio manufacturer in their definition and delivery of net new digital offerings • Delivery and Innovation Lead at one of the UK's and Europe's largest retailers Digital Innovation Hub • Digital delivery and operating model consultant for one of the most recognised children's toy manufacturers worldwide • Business Analyst for a UK major fast-fashion retailer • Agile trainer for Accenture Europe internal teams • Ongoing planning and execution of business development pursuits. • Significantly contributed to the development of internal capability uplift

• Implement Nespresso Phenix Solution in the Australia & New Zealand Markets. • New Zealand implementation Agile Project Manager • Plan all stages of the program from design and budget approval to implementation • Lead a team of 16 Business Analyst from all departments in the organisation, analysing all end to end processes, performing gap analysis, identifying change management requirements and system development needs • Change management across all departments. Work with department leads on succession planning and roles transformation

• Manage and deliver the Agile roll out of key corporate/regional projects and initiatives using Agile methodologies • AU&NZ IS Stream Lead • Translate and analyse eCommerce requirements and business needs into digital initiatives and campaigns • Manage and contribute to the implementation of continuous improvement/re-engineering of Business Processes, Operational Procedures and Best Practices • Document and translate business needs and functional specifications into technical requirements • Provide training to staff members on the Nespresso Oceania Project Management methodology • Act as the liaison between the Oceania Market business units and Headquarters for all IS related improvements and developments • Analyse and present IS development plans for the delivery/support of key projects and initiatives to the organisation • Develop & analyse Operational/Commercial dashboards • Manage the IS and ERP Infrastructure to achieve business objectives, improve efficiencies and business processes

• Analyse technical issues logged by customers. • Shape and prioritise new feature requirements for the development team. • Accountable for the roll-out of the product to end customers. • Systems user acceptance testing and sign off. • Salesforce CRM data analysis and management. • Design and management of the IT Governance structure. • Production of instruction manuals and technical guides. • Documenting most common issues experienced by customers and staff and reporting them back to the development team translated into technical specifications.

• Develop marketing strategies and campaigns to increase daily visits to websites across Latin America. • Upload daily content onto different CMS softwares and databases. • CRM tools Management. • Analyse market trends to meet customers’ requirements. • Management of websites; identifying positive and negative aspects. • Write weekly newsletters.

Major in Business Information Systems