Carlos Gibran Silva Aburto

I am currently applying and expanding my skill set at Tata Consultancy Services (TCS), where I play a key role in the project management of the Burlington account. My responsibilities include coordinating tasks, facilitating communication between stakeholders, and ensuring project deliverables are met on time. The role is a comprehensive IT Support position that combines frontline user assistance, system administration tasks, and technical troubleshooting. It requires balancing immediate problem-solving for employees with maintaining long-term system health and security, all while ensuring a high level of customer service and documentation.

Focuses on diagnosing and fixing issues in telecommunication infrastructure, such as routers, switches, and VolP systems. Monitors network performance, addresses outages. and implements upgrades to enhance reliability and speed. Maintain and troubleshoot telecom and data networks, optimizing performance for VOIP, cloud services, and wireless systems. Configure devices, manage IP addressing, and respond to outages or security breaches. Document solutions. update network diagrams, and enforce compliance with industry standards like TCP/IP and VPN protocols.

An RF KPI Analyst on Huawei networks analyzes radio frequency performance using metrics like Call Setup Success Rate (CSSR), Handover Success Rate (HOSR), and throughput, leveraging Huawei's OSS/U2020 systems (eSight) for data visualization and fault diagnosis, identifying bottlenecks in coverage, accessibility, and capacity for network optimization (5G/LTE).