Carla Renata Pereira

My current experience as Administrative Manager at United involves - Strategic support to the International Administrative Department in establishing the subsidiary in Brazil, including document collection and review, assistance to the legal representative, and obtaining regulatory licenses such as Anvisa. - Development and implementation of internal policies that enhanced operational efficiency and streamlined administrative processes. - Leadership of daily office operations, including management of outsourced staff, organization of corporate events, and support to the LATAM and China Marketing teams in trade fairs and strategic industry initiatives. - Support to HR activities on the onboarding of new employees and ensuring compliance with corporate standards and policies. - Budget and expense management, ensuring financial control and cost-effectiveness for the office. - Direct support to executives and teams, collaborating with Services and Products to accelerate bidding processes, visitor logistics, and international missions to China. - Liaison with the Legal and Compliance departments at headquarters, ensuring regulatory alignment and risk mitigation. - Execution of analyses and document collection to support operations and distributors. - Responsible for financial processes, supplier registration, and payment execution. - Management of facilities, procurement, and IT support, ensuring efficient and integrated infrastructure.

Consulting services at Clínica Yamasaki for procedural structuring of the operations area and creation of the SOP (Standard Operating Process), which standardizes operational By implementing this SOP, the clinic ensures consistency, quality, and safety in its day-to-day operations. Having clear and detailed guidelines for each task facilitates error reduction and enhances overall efficiency.processes, enabling efficient integration of the Inventory, Purchasing, Accounts Payable, Payroll, Taxes and Regulatory departments.

Responsible for the overall finance function for the region, including budgets, reporting, controls, systems and audits, moreover: • Ensure operational excellence in all other areas including facilities & asset management; legislative compliance; health, safety and wellbeing; contractual management and procurement; business continuity and IT upgrades. • Support Office Managers to deliver exceptional operational services to their respective offices and the region. • Work with Operations to ensure that NZTE operations and ‘The FinePrint’ are understood, aligned and deliver operational excellence. • Collaborate with the Director, Commercial Team and Marketing Improvement to identify, support and implement business improvement projects. Work closely with the Regional Director and Trade Commissioners to ensure that they are free of operational responsibilities and can concentrate on delivering excellent customer service. • Establish and maintain collaborative and effective relationships with operational groups across other regions, NZ Inc. and wider NZTE stakeholders. • Work collaboratively with the wider International Operations Team and Internal Partners to inform decision making at an international and organisational level and ensure delivery of operational effectiveness

NZTE is the government agency charged with helping New Zealand businesses to grow internationally. Fosters co-operation and economic prosperity between New Zealand and Latin America. Responsible for the Sao Paulo Office management, facilities, finance, operations, and projects along with the Regional Operations Manager. Provision of administrative and logistic support for all the events organized by the Office (Trade shows, Networking Events, Exhibitions). - Outstanding and consecutive management of the office and its facilities, general maintenance, refits and office moves, third-party contractors/vendors (security, cleaning, landscaping, secure paper destruction, telecommunications, etc), document archive. - Sustainability projects (reduce and manage waste, choosing responsible suppliers, paperless project, disposal of batteries, collection of blisters, bottle caps) - Shopping of supplies, managing the assistants (cleaner and driver) and supporting the IT department in NZ in all local projects and issues. -Finance area: Comprehensive analysis and detailed monitoring of the office costs to ensure operating within annual budget. Smooth arrangement of payments and other financial obligations. -Accurate preparation of monthly cashflows accounting, variance reports, assets listing, invoices, bank reconciliations, revision, and approval of credit cards expenses. -Responsible for the yearly audits from NZTE & Government auditors -Effectively leads the Human Resources area for two agencies: NZTE and Education NZ. Manages the accountant, payroll list and taxes, health and safety policies, risk mitigations, admissions, annual, sick, and maternity leaves, updates on BambooHR software, contract terminations and maintenance of all employee records.

Provision of a smooth and efficient operational platform enabling the commercial team to deliver commercial services to NZ companies. Leading the Regional Operations in the areas of: Finance & Accounting / Office Management / Facilities Management / Administrative Activities / Vendor relationships/ HR and Payroll processing. - Ensured operational excellence in facilities & asset management; legislative compliance; health, safety, and wellbeing; contractual management and procurement; business continuity and IT upgrades. - I led a team of Office Managers and Assistants to deliver exceptional operational services to their respective offices through intelligent planning, understanding key priorities, activities, and challenges. Also provided useful insights (and reality checks!) to the leading team. - Worked closely with Internal Partners, Regional Directors, Trade Commissioners & Office Managers to ensure understanding and alignment of NZTE operations and ‘The Fine Print” - Provided strategic input and accurate information management to enable effective decision making at the leadership level. This included managing the region’s performance reporting with total accuracy.

Responsible for managing and handling daily administrative tasks for the Consul General and Trade Commissioner which included arranging internal and external meetings, travels, Latam Regional Meetings events and NZ Government Missions. - Provided a faultless and consistent administrative support. - Excellent organization of several team meetings and corporate events - Careful handling of the Consul agenda

- Organização de eventos empresariais de pequeno, médio e grande porte como:simpósios, congressos, conferências, convenções, treinamentos, entre outros; - Desenvolvimento de campanhas de comunicação impressas e online, anúncios para mídias especializadas na área de TI, convites, folders, materiais impressos envolvendo desde recebimento de textos em inglês, acompanhamento e revisão de traduções em conjunto com os Deptos de Marketing dos clientes. - Coordenação de projetos simultâneos.Responsável por estimativa de custos, controle de budget, prazos, metas, contratação de fornecedores, reservas em hotéis, compra de passagens aéreas, logística de transfers, escoltas, etc. - Relacionamento diário com agências de comunicação. Suporte e atendimento a Patrocinadores, desenvolvimento de Manual de Patrocínio, Acompanhamento na logística de montagem onsite e suporte durante todo o evento. - Principais clientes atendidos: Gartner, VMware, BMC Software, Pitney Bowes,Brasscom, Citrix, entre outros. ***** Responsible for the major international client’s accounts (Gartner, VMware, BMC & Citrix) working with tight deadlines and concurrent projects. Leading a team of two assistants, one intern and one receptionist. In charge of the full organization of an event from conception to clean up. - Successful delivery of more than 100 events. This included: costs estimate, budgets, post-event closing reports, elaboration of marketing campaigns, evaluation of results and reporting. - Skillful negotiation with third-party providers for products and services, sponsorship logistics, pre-meeting with sponsors, event day set up and execution. - Great execution of the Gartner Symposium ITXPO and Summits in Brazil, reporting directly to the Marketing Director & Operations Manager based in US. Included all marketing, sponsorship, and logistics. - Responsible for marketing campaigns (e-mail campaigns, brochures, ads, flyers) and marketing reports

Responsável pela coordenação e organização de eventos variados, tais como congressos na área farmacêutica, médica e bancária para cerca de 1200 pessoas. - Responsável pela locação do Centro de Convenções na época com 15 Salas e 01 Teatro com 420 lugares além de assistência direta aos Diretores do Departmento de Reservas e Grupos e Eventos; - Elaboração de propostas, orçamentos e contratos em português e inglês, negociação de valores, emissão de ordens de eventos para todos os Departamentos do Hotel; - Acompanhamento e atendimento aos clientes, durante e após a realização do evento, follow-ups, organização de visitas, reuniões de briefing e sites inspection; - Atendimento ao público, agências de turismo e organizadoras de eventos. Suporte ao Depto. de Vendas e Marketing; contribuindo para aumento das vendas dos espaços e hospedagem; - Contato com fornecedores e prestadores de serviços de equipamentos, decoração, tradução simultânea, etc.

Pós-Graduação em Gestão de Eventos

Pós-Graduação em Marketing Internacional