Carla Roncales

Lead the activities executed by the GBS Purchase to Pay team for the markets and factories in scope - responsible for core service delivery, documentation, and for managing team performance and team development, accountable for control and compliance, and constantly reviews processes for improvement opportunities and efficiencies, as well as stakeholder management.

Support detailed process design, gap analysis, risk management, workarounds design and set up of the global process framework (to enable post go-live successful delivery). Represent Functional Champion and Delivery – have a proper grasp of and hands on experience of GBS processes and status and shape of GRM for Procure to Pay.

Operational Performance: Create performance measure, oversee daily operations, control and compliance, lead strategic planning and direction, manage resources and deliver stable and effective operations transitioned from markets (including succession planning). People Engagement: Manage talent retention and attrition, develop career growth opportunities, drive One Team mindset, provide coaching, guidance, and timely feedback through regular and meaningful conversations, establish and effective and objective scorecard to measure performance, manage recruitment and selection for right fit. Partnership and Customer Experience: Manage CSAT, escalation handling, drive right behavior and discipline to comply with GBS requirements, lead country calls, set and document clear roles and responsibilities between GBS and Market. Process Management: take lead in continuous improvement initiatives, analyze existing process to spot improvement opportunities, identify and remove barriers that block improvements, encourage innovation mindset, and facilitate design thinking workshops.

Procure to Pay Tower Lead for South APAC whose primary responsibility is to ensure control and make decisions regarding the delivery of processes, programs, and projects, partner with client to bring out optimum business outcomes and meet service commitments through effective planning, collaboration, and execution.

Team Lead for Invoice Processing, Payments and QA whose primary responsibility is to interpret day-to-day business objectives and prepare/execute operational practices and work programs to provide team support, resolution of complex issues, definition of standards and approaches, planning, and client relationship management.

A Subject Matter Expert in Invoice Processing whose role is to make sure the team adheres to the process documents, allocate workload daily, share best practices to team members, establish a standard and sustainable quality framework, and promote compliance and business continuity mindset in the team.

As AP processor (2012-2013), responsible for posting basic to complex transactions in invoice processing and travel and expense claims as well as providing status to client inquiries. As AR processor (2010-2012), responsible for basic cash and credit accounts receivable reconciliation and application in Oracle as well as chargeback processing.