Carla Machado Gimenez

Responsible for team management (development, job description, hiring, department demands and resources; ● Key account customer service ● Support the team in its tasks, understanding the need for training, finding problem solutions, supporting the implementation of routine improvements; ● Conferences with the main customers together with the support departments; ● Implement action plans to respond to customer complaints, KPI deviations, etc.; ● Track KPIs; ● Ensuring the interface with other departments and engaging the entire team for customer satisfaction. ● Attend internal and external audits; ● Participate in change controls, ensuring communication and customer satisfaction; ● Together with the Local IT Team, be the focal point of communication with the corporate IT, for the implementation of improvements or adaptations of the ERP systems. ● Structuring of the Customer Service area in 2013; ● Structuring and implementing the ERP 2014 change with corporate IT; ● Automate information on overdue invoices, ensuring information consolidation and speeding analysis by the account manager 2015; ● Implementation of Check List for New customers, reducing the number of contacts with the customer and ensuring the standardization of information 2020; ● Automate the preparation of Credit and Debit Note – reducing the time to send the document to the customer and giving reliability to the process x Global 2020 policy. ● Negotiation with one of the main customers, the volume per receipt, generating a solution to their problem of lack of pallets, saving storage space at the customer and in our warehouse, and also savings of approximately R$ 100k/year 2022. ● Change in QclikView parameterization for the Brazil area, ensuring that the results were in accordance with what was carried out in 2022, without the need for a parallel spreadsheet for monitoring.

Responsible for the Order to Cash management of the South American region, and Intercompanies customer ● Monitor import processes ● Follow up processes for sending and receiving samples ● Structuring the process of sending and receiving samples, reducing the time of samples stopped at customs and streamlining the process and return of results to internal and external customers ● Track commission payments.

Atuação no time de Customer Services dos EUA, com foco em gerenciamento e inserção de pedido no sistema e envio de confirmação ao cliente interno Gelita Brasil. Responsável por consultar disponibilidade de entrega para a data requisitada pelo cliente, oferecer suporte ao time para atendimento das demandas de clientes Global e participar de reunião semanal de programação de despacho. Elaboração e gerenciamento dos documentos pertinentes aos embarques, acompanhamento dos processos de envio e recebimento de amostras. Criação de tabelas de consultas de preços e de conversões de pesos.

Responsável por mapear informações estratégicas de impacto em matéria-prima. Com foco em capturar informações de mercado, através de consultoria, mídias, fornecedores e compradores. Atuação na consolidação e elaboração de relatórios e dashboards para divulgação diária e mensal. Além de apresentar a situação de mercado atual e tendências, para o time de Matéria-Prima e Vice-Presidente das Américas. Suporte ao time de marketing com foco em Inteligência de Mercado de Vendas, capturando informação, e disponibilizando para este time para entrega ao time executivo. Projetos e Resultados: ● Projeto de Gestão de Cronograma: gerenciamento de envios dos fornecedores com foco em redução de custos de manuseio da matéria-prima em 5%; ● Líder do projeto de implementação de 5S Corporativo no Brasil; ● Implementação de Alertas: responsável pelo projeto de desenvolver o acompanhamento diário e o envio de alertas para os compradores, compartilhando status de desvio do material programado e de recebimento, possibilitando melhor atuação em ações preventivas para a equipe de produção.

Monitor the receipt of Raw Material, ensuring compliance with the negotiation and alignment with the forecast (type, quantity, traceability documents, etc.) ● Visit and audit Raw Material suppliers (Beef and Pork Skins) – Located in the region South of Brazil ● Raw Material Market Intelligence, capture information, consolidate and prepare reports and dashboard and present to the Raw Material team and South America Vice President, Monthly. ● Together with the Marketing department, carry out Sales Market Intelligence, capture information, consolidate and prepare reports and dashboards for delivery to managers and directors. ● Together with the team of Raw Material coordinators, make forecasts of material receipt. ● Align the receipt of Raw Material, according to the forecast of receipt and need of each of the 3 manufacturing units (Mococa, Maringá and Estância Velha), reducing freight costs and rework of raw material redirection.

Monitor production performance indicators, perform physical-chemical analyzes related to tests.