carla bermudez

vacation planner

About

I am 27 years old originally from Puerto Rico. I currently live in Orlando, FL. I have 6 years in the Sales and Customer Care industry. I have a track record of great customer service, superb organizational skills and managerial experience.

Country

united states

City

orlando

Industry

financial services

Skill

customer service, leadership, management, microsoft office, event planning, business planning, business strategy, marketing communications, corporate communications, call centers, event management, merchandising, sales, team leadership, time management, training, bilingual spanish, business management

Experience

personal stylist

nordstrom

2011-1 - 2011-7 · 7 mos

* Maintain high quality customer service * Execute/maintain visual plan and merchandising guidelines * Grow and retain primary clients * Manage and prioritize multiple tasks in detail

associate director - call center

liberty

2006-8 - 2010-3 · 3 yrs 8 mos

* Lead agents to meet performance objectives and provide excellent customer service * Align mission to organizational objectives with a focus on service and compliance * Administer the appropriate cost and service measurements (metrics, measures, controls) to ensure the achievement of all key performance objectives that impact profitability and position in the marketplace * Advise local and senior leaders on operations, determine performance objectives/metrics and define tools to measure progress and ensures consistent achievement of business objectives * Develop, motivate and retain employees * Responsible for turnover management, employee retention and attendance