Carl Williams

Leading a team of Systems Engineers; Developing software & systems for NZ Defence Projects; Team performance reporting; Training; Mentoring; Onsite client engagement

Provided ICT systems, services and support to the 1600 staff in the 8 Beca offices throughout NZ. Lead a team of 15 L1, L2 Support analysts and system engineers; MD and GM engagement; Procurement;Vendor management; Recruitment; Business Planning; Resource Management

• Manage a team of up to 20 staff, which provides Air Operations and Communication services to all RNZAF aircraft • Maintain a 24/7 staff roster taking into account annual leave requests, training development courses while ensuring I have sufficient staff to meet customer expectations. Coordinate high priority tasks with effective delegation to my team of operators and engineers • Provide technical expertise to staff, customers and key stakeholders • Write performance reports based on strict criteria and conduct annual staff performance reviews sometimes having to make recommendations to remove or employ staff based on performance • Provide guidance, support, mentoring and ongoing training to all personnel within my department • Conduct regular working groups to ensure my team is focused and mindful of their responsibilities • Occupational Safety & Health officer responsible for maintaining safety documentation, hazard controls and conducting safety & health briefings to new staff members and contractors

• Planning, consolidating and co-ordinating the return of all NZ Defence Force (NZDF) communication assets deployed to East Timor. This includes the shut down and dismantling of all Information Communication Technology (ICT) equipment ranging from satellite, networking and computer equipment which provided all strategic links and services back to NZ • Guide and mentor a small team ensuring they were well informed and aware of their responsibilities to meeting NZDF expectations • Produce lessons learnt reporting, highlighting procedures that need to be amended to improve the efficiency and effectiveness of processes for future events

• Manage and mentor a team of up to 12 network administrators and engineers to build, install and deliver strategic networking and telephony services using Very Small Aperture Terminals (VSAT) satellite hardware, Vocality, CISCO, Juniper, HP G4\G7 technologies built on Windows 2003\2008 server physical or virtual platforms to support New Zealand military customers nationally and internationally • Manage staff schedules • Performance reporting • FIFO work commitments at short notice • Provide technical expertise to customers and key stakeholders • Accounting, custody and procurement of Information Communication Technology (ICT) hardware used to support RNZAF customers • Provide guidance, support, mentoring and ongoing training to all personnel within my department • Occupational Safety & Health officer responsible for maintaining safety documentation, hazard controls and conducting safety & health briefings to new staff members and contractors • Project manager lead roles from inception to delivery

• Maintain strategic satellite links (C-Band, Inmarsat) and data networking services to support the New Zealand contingent in Bamiyan, Afghanistan. This included fulfilling roles as a network engineer troubleshooting and rectifying faults on CISCO routers, switches and physical cabling faults. System administration and management in a Windows 2003 environment for up to 200 network users on deployment • Provided 24 hour desktop and application support. This required advanced hardware configuration and reconfiguration of workstations, printers, router and switching devices • Responsible for the management and maintenance of the physical networking fibre and copper cabling infrastructure • Manage staff schedules for a small team of engineers • Performance reporting on personnel and IS services • Accounting, custody and procurement of Information Communication Technology (ICT) hardware used to support the NZ contingent for a 6 month period

• Design, build, implement and maintain a standalone classified fibre data networking environment using HP Proliant, Dell and Lenovo hardware. Windows 2003 server, Microsoft Exchange 2003 and Windows XP software to support RNZAF staff and software developers from Beca Applied Technologies in developing a software solution to be installed on the RNZAF Orion aircraft • Provide desktop and application support requiring advanced hardware configuration and reconfiguration of workstations and printers • Regularly involved with resource gathering to identify potential hardware and software suppliers to support customer requirements • Source, purchase and build workstations to an agreed standard that meets NZ Defence regulations • Routine daily maintenance of network backups, antivirus and security updates • Responsible for the management and maintenance of the physical networking fibre and copper cabling infrastructure to support a building containing up to 60 networking devices

Closely related to a Diploma in Business Computing Level 6. Although I completed the programming stream while studying, my strengths now lie towards the networking stream.