Carl Bowser

It is all about the customer, meet and greet every customer that comes through the door. Signing is a must, all product must be signed or it creates poor customer service. Foot prints and baulk stacks are made to invite the customer in and say I want this or I can't live without it. Training associates is another way I give outstanding customer service, every associate must meet and greet the customer, answer or find the answer to all their questions. Offer help when none is needed, and just listen to the customer is another way outstanding customer service. If you asked me what I do at Harbor Freight, well all I can say is "it is all about the customer, no matter what you do for the company it is all about the customer".

Turned Sears Auto Center, Mary Esther FL from $1.2 to $1.9 million increase in sales, with outstanding achievements in business plans from year to year, profit, customer service, inventory management, and associate coaching and development. It is all about the customer and how to WOW them. One of my main sayings is "Customer Service Starts with You".

Proactively led retail unit Sears Essential from $9 to $14 million and ensured achievement of business goals in revenue, expense control, profitability, customer service, inventory shrink and associate development.

Proactively led Sears Pensacola, FL Electronics and Appliances a $20 million department with 61 associates and ensured achievement of business goals in sales of product and master protection agreements, profitability, customer service, inventory shrink and associate development.

Proactively led Sears Pensacola, FL Electronics and Appliances a $15 million department with 45 associates and ensured achievement of business goals in sales of product and master protection agreements, profitability, customer service, inventory shrink and associate development.

Executed business plan for Sears full line store 2056. Ensured all plan o grams, markdowns, inventory control, signing and marketing the store, set up end-caps for new sales ad, coaching and training staff of 15 associates. Became a test store for nation on signing process, implemented new signing procedures across the store.

Managed inventory levels for profitable growth, coached sales associates in product knowledge and add on sales, such as Master protection agreements. I took my team to number one in the district, for three years consecutively.

I spent 7 + years in the Air Force from driving base Taxi, Wrecker (from towing cars to Tractor Trailers), small and All terrain Forklifts, Tractor Trailers flat bed and box, School Bus to Commercial Buss, Fleet Manager, to Dispatcher. I became the squadron trainer for Bus and Tractor Trailer. I spent 3 tours in the Middle Eat Saudi Arabia, 3 to 6 months spans. I also worked as a chauffeur for VIP's like Dick Chaney, Gary Player, Chi Chi Rodriguez, Sheila Widnall (Sectary of the Air Force). Also numerous Generals from a 1 star to 4 stars. I also drove for many other Countries Leaders like Japan, Checks, Belgium. I had Secret Clearance at the time. Trained for Broken Arrow project at Eglin AFB. Transported Millions and Million of dollars of equipment here in the states as well as in the Middle East.