cariss reese

* Problem solve and troubleshoot occurring issues to UT students and staff * Build interpersonal skills when working and communicating with clients * Image, encrypt, update college of business machines * Deploy new computers to college of business staff and labs so that all machines are college of business standard * Check equipment in all classrooms before classes start to ensure classes run smoothly

* Created documentation for IT processes, software installs/setups * Communicated problems and solutions to Dana employees * Troubleshoot and solve computer/software issues * Assisted with audio and projections during meetings * Imaged and setup new employees machines and mobile devices * Created organization and standard procedures for common occurrences in the office

* Worked within SolarWinds to find and view Server details * Met with and worked with different groups within IT to find out the needs for Dana to use cloud providers such as Virtustream, and AWS. * Analyzed spreadsheets with information regarding servers and financials * Communicated and worked with third party contractors * Assisted with the implementation of ServiceNow (new ticketing system) * Documented the website and mobile app for end users and Dana techs * Created visual aids of ServiceNow and the go live for Dana techs

Cooking the pizza, cleaning and filling the make table, prepping pizza crust, work the cut table, answer phones.

* Service desk * Communicated decisions and processes to clients, IT and non-IT, to give them an understanding * Assisted clients via phone and walk-in support * Set up over 100 company cell phones to ensure everything is correctly configured before deployment to client * Ran and updated weekly metrics within Excel for managers to keep track of employees’ work * Created flow charts in Visio and write instructions for company processes * Built and analyzed reports in Xtraction with data gathered from CA Service Desk so managers could measure employee productivity * Set up and managed accounts within Active Directory and SAP * Operated in a team environment to be sure all tasks were being completed efficiently

Activities and Societies: National Honor Society, FCCLA, SADD, Cross Country, Track, Basketball

Activities and Societies: Student Government - past senator, Active Christians Today (ACT) - past member, Toledo Cru - current member, Association of Systems Management (ASM) - current member