carina osório

Carina has broad experience in Telco industry, especially in business process improvement, process automation, call center and customer service management areas. She has been involved in process reengineering and new business process implementation, often extended to requirements definitions for support systems (remedy, sieble). She led the development of a customer service training school, including the implementation of a LMS, new training methodologies and soft skills training program. She's used to work with multidisciplinary teams ( IT/IS, CS, Training, MKT & Sales,...) and is always focused on the right mix of people, process and technology parts. In the last 5 years she has become an expert in the development of pull campaigns this time in an international environment, having worked with countries such as Spain, Belgium, Italy, France and Brazil.