Carina B.

Surgical & Specialised Services Department • Managed billing and charging matters for surgical cases, ensuring accuracy and timely verification of patient charges. • Supported procurement and inventory management for Operating Theatre (OT) supplies and equipment, including vendor coordination, purchase requests, and tracking of CAPEX/OPEX usage. • Assisted in daily OT administrative operations such as updating surgery schedules, maintaining charge codes, and ensuring adequate stock of office and pantry supplies.

As an intern Customer Service Officer at DBS Call Centre, my role involves managing inbound customer calls, addressing their banking-related queries, and resolving any issues they face. I provide clear guidance on products and services, ensuring each customer interaction is positive and efficient. My day-to-day tasks involve troubleshooting, delivering timely solutions, and maintaining a high standard of customer service. This experience enhances my communication and problem-solving skills while offering insights into the banking industry and its customer service operations.

Trained in people management, restaurant operations, work scheduling, trained new crew members and learned payroll.