laura carcamo

enterprise technical support advisor dell software

About

- Experience developing LAMP applications and web sites - Experience working on MS Windows, Macintosh and Linux environments - Excellent Spanish and English writing and communication skills - Intermediate Japanese reading and listening skills, conversational speaking level - Proven responsibility and leadership skills. - Organized - Creative - Self-motivated - Ability to work under pressure - Proactive

Country

japan

City

tokyo

Industry

computer software

Skill

web development, css, php, oracle, sql, c++, .net, html, linux, microsoft office, dell kace, wordpress, cpanel, dreamweaver, mysql, phpmyadmin, solid works, raspberry pi, help desk support, mac os, apple remote desktop, operating systems, windows, web applications, powerpoint, microsoft excel, integration

Experience

enterprise technical support advisor dell software

enterprise technical support advisor

quest software

2016-1 - Present · 10 yrs 9 mos

teacher assistant for digital electronics

john brown university

2009-8 - 2009-12 · 5 mos

Support students enrolled on Digital Electronics course with labs and projects assigned by the instructor.

computer support and help desk specialist

temple university japan

2014-9 - 2015-9 · 1 yr 1 mo

* Update and install new software through DELL KACE 1000 and Apple Remote Desktop. * Troubleshoot and fix technical issues with desktop and laptop computers. * Troubleshoot and fix first level local and wireless network issues. * Create and deploy Mac OS images. * Create and implement bash scripts to be used on Mac OS systems through ARD and Apple Automator tool. * Create and deploy Adobe Creative cloud packages to Mac OS systems for the Art and Communication departments. * Create and modify computer lab and equipment reservations through EMS. * Design and develop MySQL database and web application to manage the computer equipment available for students to borrow. The developed web application currently runs on a Raspberry Pi Raspbian OS system.

implementation engineer

tti telecom

2010-1 - 2010-11 · 11 mos

* Perform TTI’s proprietary software installation, integration and maintenance * Handle customer’s problems via Skype and over the phone * Problem solving and troubleshooting for TTI solutions

developer and internship

innogenia

2009-7 - 2009-8 · 2 mos

Development of the Business Management System (BMS) Units module using QT framework

enterprise technical support advisor dell software group

dell

2016-3 - Present · 10 yrs 7 mos

Since 1984, Dell has played a critical role in enabling more affordable and accessible technology around the world. As an end-to-end computing solutions company, Dell continues to transform computing and provide high quality solutions that empower people to do more all over the world.We serve customers ranging from the world's largest businesses and public-sector organizations, to small and medium businesses, and individual consumers. We are deeply committed to serving our community, and the company has also received numerous accolades ranging from employer of choice to energy conservation awards.At Dell, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. This means fostering an open approach to technology innovation that delivers effective solutions for all customer challenges. We believe technology is essential for human success and that it should be accessible to everyone.