cara williams

* Analyze mortgage insurance claims to determine if they were paid correctly. * Working with internal clients to determine delays or missing documents that would prevent payment * Submitting claims for payment

SETTLED LOAN MODIFICATIONS. I WAS THE LAST ANALYZER BEFORE WELLS FARGO COMPLETED A HOME MODIFICATION. I WAS THEN PROMOTED TO ANALYZE MORTGAGE CLAIMS TO THE MORTGAGE COMPANIES. I WOULD VIEW THE SUBMITTED CLAIM AND WHAT THE MORTGAGE INSURANCE PAID ON THE CLAIM IF IT WAS NOT PAID IN FULL, THEN I WOULD RESEARCH AND FIND OUT WHY AND IF WE WERE DUE. IF SO RESUBMIT THE CLAIM TO THE MORTGAGE INSURANCE AND TRY TO COLLECT FUNDS.

* Settled loan modifications Conventional and Adjustable Rate Modifications * Set up and boarded new He-Hamp trial loans (Up to 150 borrowers) * 2nd Level Quality check on Wells Owned loan modifications * Operated and managed the Wells Owned J-Day tool to process and finalize loan modifications for multiple investors * Prepared and distributed daily Wells Owned Conventional/FHA spreadsheets for daily work * Acted as point of contact for escalated J-day requests * Partnered with negotiations team for expert information and created the removal matrix for the Loss Mitigation Team * Evolutions by Design Hair

* Prioritize and maintain monthly billing cycles * Maintain monthly budget and expense forecasting * Competency based Interviewing and staff selection * Staff training, development and evaluation * Quality customer care and service * Organize and facilitate monthly staff meetings

* Collected on 1st stage and Mid stage bankcards (Ranked 83% on the Pride Report) * 1st Stage FHA loan processing for Central Loan Approval Office * Set up prime accounts for Wells Owned, FNMA, and FHLMC loan modification * Made outbound calls for setup in loss mitigation (Docs on the Street)

* Supervised a team of 15-25 employees daily * Facilitated pre and post work communication meetings with staff daily * Monitored daily maintenance of staff records (attendance, staff training, future development, and evaluations including corrective action) * Monitored safe working environment and practices as governed by the rules and regulations of OSHA * Facilitated focus groups within the department, * Point of contact for staff escalations and resolutions * Safety supervisor (Administered annual testing, monthly quizzes, and facilitated all safety meetings) * Experience with Microsoft Word, Excel, Power Point

* Support Duties * Have been instrumental in supporting the Wells Owned Risk/Settlement in assisting with Service Requests * Draft and prepare correspondence for Wells Owned Risk Team * Coordinate meetings to support Floor Fun Committee, and Diversity Committee * Maintain and distribute weekly orders for office supplies and generate orders when necessary * Experience ordering computers, software, and printers * Troubleshooting skills * Experience in drafting and preparing documents for team meetings and award Ceremonies. * Some experience in scheduling and planning "Lunch and Learn" * Track maintenance and equipment work for Wells Owned Risk * Research invoices for proper charges for ordered supplies and address any issues * Experience with Word, Excel, Power Point, CPI Fidelity, LIV, Borrower Counseling Service, YOM * Team Involvement * Instrumental in the start up of the Wells Owned Diversity Committee * Leader for Wells Owned Fun Committee * Instrumental in retaining and recruiting team members for the Wells Owned Newsletter