Caprice Isis Bouwer

As the bridge between our clients and the FMG Digital team, I make sure everything runs smoothly, from communication and reporting to project timelines and deliverables. My focus is on keeping clients supported, informed, and confident that their goals are being met. 🚀 Act as the main point of contact for clients, managing day-to-day communication through Slack and regular video check-in calls. 🚀 Create and share clear, actionable reports to help clients track progress and performance. 🚀 Coordinate projects and deadlines using Notion, keeping tasks organized and on schedule. 🚀 Support new client onboarding, making the process simple, structured, and stress-free. 🚀 Keep team operations running efficiently by organizing data, streamlining workflows, and maintaining accurate dashboards. 🚀 Work closely with internal teams to make sure client expectations are met (and often exceeded). 🚀 Handle sensitive client information with professionalism and confidentiality. 🚀 Build and maintain clear folder systems for content, assets, and reports to make information easy to find and share.

Started at FMG Digital as a Marketing Assistant, supporting the creative team and clients with day-to-day coordination, campaign and content management. My focus was on keeping projects moving smoothly and making sure nothing slipped through the cracks. 🚀 Assisted with scheduling client calls & taking notes. 🚀 Helped manage creative briefs, campaign timelines, and deliverables to keep projects on track. 🚀 Organized shared folders and content libraries, ensuring easy access for the wider team. 🚀 Supported the marketing team by preparing reports, client updates, and progress summaries. 🚀 Maintained clear communication between internal teams and external clients to keep everyone informed and aligned. 🚀 Took initiative in streamlining workflows and documenting new processes, contributing to smoother team operations.

In this role, I managed the day-to-day operations of a fully remote office while providing direct executive support to the CEO. My focus was on keeping communication clear, systems organized, and tasks running smoothly across all areas of the business. 🚀 Provide executive support to the CEO, including managing calendars, scheduling meetings, and organizing virtual and in-person appointments. 🚀 Coordinate travel logistics , from booking flights and accommodation to preparing detailed itineraries and ensuring smooth arrangements. 🚀 Oversee daily office operations remotely, maintaining structure, consistency, and clear communication across the team. 🚀 Manage incoming correspondence (email, phone & WhatsApp), prioritizing requests and ensuring timely follow-ups. 🚀 Create and maintain organized digital filing systems and shared folders for team documents, reports, and assets. 🚀 Handle light bookkeeping, invoicing, and quotation preparation, ensuring financial records are accurate and up to date. 🚀 Improve internal workflows by developing new remote office procedures that save time and keep projects moving efficiently. 🚀 Support customer inquiries with professionalism and care, ensuring every interaction reflects the company’s standards. 🚀 Maintain a polished “virtual front office” presence, managing communication and scheduling with clients and stakeholders. 🚀 Social Media support by scheduling and posting content across social media platforms, ensuring consistency and brand alignment.

I worked as a full-time Au Pair for a family with two young boys (ages 2 and 4), creating a nurturing, structured, and engaging environment that supported their emotional, intellectual, and physical development. Planned and implemented daily routines, lessons, and creative activities tailored to each child’s interests and developmental stage. Designed learning exercises focused on fine and gross motor skills, encouraging curiosity, focus, and confidence. Promoted emotional growth through positive communication, patience, and guided social interactions. Created art-based games and storytelling activities to build language, comprehension, and self-expression. Managed schedules for meals, playtime, and rest, maintaining balance and consistency in their daily routines. Prepared nutritious meals and snacks based on dietary needs and family preferences. Communicated regularly with parents, sharing progress updates and insights to ensure alignment and trust. Balanced multiple responsibilities each day with care, structure, and attention to detail.

Completed a comprehensive, practical Project Management course designed to develop end-to-end project planning, leadership, and execution skills. The programme covered every stage of the project lifecycle, from initiating, scoping, budgeting, and risk management to quality assurance, stakeholder engagement, and post-project evaluation. The course included both individual and applied assessments, where I created full project plans, Gantt charts, risk registers, quality frameworks, and communication strategies for real-world business scenarios. It strengthened my ability to manage timelines, budgets, and teams effectively while maintaining adaptability in fast-paced, high-stakes environments.