Candy Lo

- Spearhead a HK$130M cloud migration program, overseeing a five-year initiative to migrate 200+ servers from on-premises data centers to the Microsoft Azure cloud platform, ensuring seamless execution and alignment with organizational objectives - Support the Chief Information Officer (CIO) in developing a localized technology transformation roadmap aligned with the Group TDO (Technology, Data & AI, Operations) strategy and local business strategies, ensuring adherence to core strategic priorities and objectives. - Serve as the CIO Division Expense Champion, managing comprehensive budgeting, financial oversight, and expense monitoring for the CIO office, delivering regular reports to the CIO on financial performance and anomalies. - Lead the FinOps project as Project Manager, driving organization-wide cloud cost optimization initiatives to enhance cost efficiency and maximize resource utilization.

- Participated in agile tribe to collaborate with business to design, prioritize and drive enhancement initiatives to uplift customer experience - Responsible for Data & Analytics Platform project - Coordinated with vendors to establish Azure data platform: ETL, Data Lake, Databricks and BI visualization tools and oversaw EDW data migration - Conducted Speech analytic MVP to define scorecard for evaluating call performance and speech analysis - Managed Tableau project to build the infrastructure, coordinated application setup and streamlined operational processes - Developed and maintained PowerBI dashboard for internal operation monitoring - Administrated JIRA and Confluence space for application team, managed MongoDB SaaS service operation, internal infrastructure and license inventory - Prepared and presented monthly senior management reports (project status and financial reports)

- Responsible for major E-commerce projects o Well-known local retail & fashion stores' E-shop with POS integration o Well-known luxury retail's membership official website and Mobile APP – CMS o Macau Casino's Live-Chat & AI Chatbot system - Responsible for project management on workflow system, E-shop, CMS, livechat, AI Chatbot, APP and Rental management project - Reviewed internal processes and implemented new project management workflow - Prepared pre-sales materials and responsible for demo presentations

- Ensured technical teams and partners providing sufficient resource to deliver projects - Prepared sales reports and forecast to achieve assigned sales objectives - Resolved conflicts and provided suggestion to customers in a timely manner

Project Management & Coordinator (Banking service) - Managed IT infrastructure projects for a multinational bank - Virtualization Infrastructure expansion project (P2V, VDI) - Assisted on Network infrastructure refresh project - Arranged procurement process and monitored goods delivery based on planned schedule

Service Support - 7 x 24 BAU support (Midrange platform) - improved operation process - IBM Tivoli Workload Scheduler - Automation improvement Lean Six Sigma program - Analyzed existing process - Suggested automation approach and proposed for cost saving - Monitored process and estimate resource saved