C C.

• Reported directly to the CEO, leading strategic and tactical initiatives across the group, including process improvement and HR digitization programs. • Designed DeepVision, an AI enabled HRMS + Fleet platform that unified onboarding, compliance, and deployment workflows; partnered with Data/Integration teams to assure seamless touchpoints and reporting • Led discovery workshops, mapped country requirements, designed standardized configuration with local variants, and set up SIT/UAT scripts and entry/exit criteria. Coordinated with Data/Integration teams to validate interfaces and reconcile defects quickly • Led industry-specific product demonstrations for logistics operators, tailoring demos to real-world scenarios such as mass onboarding, driver compliance, shift-based deployment, and high-volume attrition environments.

• Partnered with Deltek’s flagship client, collaborating with a 200 member Transformation Office to lead multi year transformation and change management initiatives, embedding AI driven analytics to enhance strategic decision-making. • Led current-state assessment, solution design, and full implementation of a global time management solution spanning 45 countries and 360,000+ employees. • Owned all C suite, Executive Sponsor, and Steering Committee communications, including status reporting, risk escalation, decision briefs, and resolution recommendations. • Acted as the primary escalation authority, proactively addressing conflicts, managing disputes between stakeholders, and driving timely resolution of high severity issues. • Directed end to end delivery and escalation governance across planning, testing, deployment, and integration, ensuring potential complaint drivers were identified and mitigated early.

Led global HRMS Implementation program for an enterprise client operating across 20+ countries and 25,000+ employees. • Conducted current state assessment, gap analysis, and compliance reviews, producing actionable business requirements and operational improvement recommendations. • Led governance for implementation, system integrations, process mapping, SOP creation, and operational handovers involving HR, Finance, Legal, Treasury, and IT. Firm initiatives : Led Payroll Advisory training boot camp for Campus hires and fresher’s in March 2023. Created Communications Aid training strategy for new hires and bench practitioners.

• Led HCM implementation projects for 100+ US mid-market clients, successfully migrating them to a modern HRMS cloud platform that expanded reporting and integration capabilities. • Managed up to 15 projects simultaneously across various phases of implementation, ensuring delivery within scope and timelines. • Served as end-to-end payroll implementation consultant and project lead, directing teams of 3–4 consultants per client to execute complex deployments. • Oversaw governance of payroll and ancillary modules including Time & Absence, HR & Benefits, Reporting, Carrier Connections, and General Ledger, ensuring compliance and operational efficiency. • Acted as the single point of contact between clients, ADP internal teams, and third-party vendors, streamlining communication and accelerating issue resolution. • Participated in internal process improvement initiatives and implemented several Lean Six Sigma projects, improving productivity and reducing migration timelines by 30%.

• Managed high-volume call center teams, taking full responsibility for daily floor operations, performance delivery, and achievement of all KPIs including AHT, CSAT, SLA, FCR, and productivity metrics. • Oversaw end-to-end team performance, ensuring agents consistently met quality, speed, and accuracy expectations through continuous coaching, monitoring, and skill development. • Acted as the primary point of control for live call center operations, resolving escalations in real time and ensuring uninterrupted service during peak loads. • Led multiple operations improvement and execution projects, including process fixes, quality enhancement initiatives, workflow redesign, and service optimization across support lines. • Conducted regular performance reviews, RCA sessions, and action-planning meetings to drive measurable improvements in service delivery. • Supported onboarding and training of new agents, ensuring they were production-ready and aligned to operational expectations. • Collaborated closely with cross-functional teams—quality, training, and technical support—to align performance, address operational gaps, and deliver consistent customer experience. • Maintained a culture of accountability, discipline, and high performance, ensuring teams were motivated, aligned, and execution-focused.