Candice Dana Nunez

Provides exceptional customer service by assisting customers with order placement, item replacement, returns, and refunds. Expertise in handling account changes and effectively resolving customer issues related to their accounts, including password resets and login assistance. Currently assigned to the SDS Flex Payments Tier 3 team as a Payment Investigator, responsible for handling payment adjustments through thorough investigations. Thoroughly investigate payment discrepancies and irregularities to ensure accurate financial transactions and resolve issues promptly. Onboarding Support Specialist Tier 1 provides comprehensive assistance to drivers throughout the onboarding process. Supported drivers with their application onboarding, ensuring a seamless and e cient experience by guiding them through necessary steps and resolving any issues encountered. Dedicated NALMOC Flex Email Tier 1 Support Specialist via email communications. Expertly assisted drivers with inquiries regarding their performance standings, and addresses o�road issues including incidents or concerns that occur during deliveries, by thoroughly investigating and providing appropriate resolutions. Promoted as Claims and Supervisor Escalations handling escalated call transfers from associates, supporting chat helpline, and filing Property Damage Claims for both drivers and customers.

Managed customer support operations, handling inquiries and providing assistance to customers, restaurants, and drivers. Utilized multiple communication channels, including email, chat, and inbound/outbound calls, to deliver support. Responded to customer inquiries, addressing concerns and resolving issues with professionalism. Collaborated closely with restaurants to ensure smooth order processing, resolve delivery-related concerns and maintain good relationships. Assisted drivers with inquiries, offering guidance, and resolving issues related to deliveries and other operational matters.

-Citibank and Bestbuy Credit Cards Conducted credit analysis and risk assessment. Evaluated credit applications and did thorough financial analysis to determine credit limits and other credit terms. Monitored credit accounts and addressed potential risks. -OnStar (Subsidiary of General Motors) Provided exceptional customer support for OnStar customers to ensure a positive customer experience. Handled a wide range of customer inquiries, concerns, and technical issues, providing accurate resolutions. Demonstrated in-depth product knowledge of OnStar services.

Conducted meticulous visual and dimensional inspections of internal materials. Demonstrated attention to detail and adherence to quality standards while conducting inspections. Followed standardized operating procedures and work instructions to maintain consistent and reliable inspection practices.