candice armstrong

▪Manage 7000+ cases ▪Communicate and educate clients via phone, email, and in-person (60+ hospitals nationwide) ▪Provide orientation for new clients, detailing appeals process ▪Provide ongoing appeals-related education for clients, including the frequent CMS regulation changes ▪Take difficult calls from clients, problem-solve internally, and get back to clients with solutions ▪Develop and deliver training for team members, including administrative staff and physicians: ▪SharePoint 2010 ▪Microsoft Office 2010 (Word and Outlook) ▪Nitro Pro 9 ▪Work with SharePoint programmers to improve ever-changing workflows, maximizing efficiency of team ▪Communicate consistently among company departments, ensuring appeals processes are current and efficient ▪Research government regulation related to healthcare; communicate company strategies with clients ▪Coordinate Administrative Law Judge Hearings with on-site office staff, off-site physicians, and clients ▪Create and lead twice weekly yoga breaks for company employees

* Work with all levels, including beginner, advanced, and clients with special needs/considerations * Give lifestyle advice and provide educational resources for students and teachers * Instruct classes ranging from 2-30+ clients * Develop and instruct workshops

▪Recruit, train and manage the organization’s approximately 120 volunteers ▪Develop and deliver training and orientation programs (groups ranging from 5-80 attendees) ▪Serve as ambassador for organization within community, including giving presentations and/or speaking at educational, outreach, and fundraising events ▪Communicate effectively with volunteers, clients served and the general public ▪Serve as Volunteer Chair for the organization’s annual fundraising events: Picasso Pets (raised approximately $170,000 in 2011) and Mutt Strut; manage 50+ episodic volunteers ▪Use Microsoft Office Suite, internal IT systems and social media regularly for reporting, administrative tasks, and communication (including Access, Excel, GiftWorks, Constant Contact, Facebook and Twitter)

Contributed book reviews for July 2011 edition

* Draft, revise, and proof read all outgoing legal documents and correspondence * Manage calendars for two attorneys; organize meetings with clients, including handling out-of-town meetings and travel arrangements * Perform full range of office duties, including dictation typing, faxing, maintaining approximately 100 client files, handling bulk mailings, and all other office duties as required