candace merrick

As an Education leader with roots in business analysis and change enablement which includes enterprise training, I focus my services on providing assessments, creating structure, ensuring quality within business processes and data, as well as empowering others to their own learning paths for continued success. Milwaukee Tools - Trainer/ Training Lead for Full Platform System Launch with 100% adoption rate University of Mississippi Medical Center - Data Analysis and Process Improvement with 10% immediate increase in donations

Revolutionized tracking of inventory by assessing client needs and creating and maintaining Access databases  Resulted in increased security of tracking system; including increasing employee accountability

* Tier 2 Helpdesk personnel for Navy ERP project; responsible for providing support, analysis, and implementation of systems or business processes/change management. Provide problem-solving with client and business solution/functional experts independently. Provide training and guidance to Navy personnel. * Assisted with the editing and testing of ABI Financial materials which resulted in BearingPoint receiving certification from SAP in ABI for Finance. * Attended SAP HCM Boot camp classes

Global management and technology consulting company with more than 17,000 employees providing strategic consulting, applications services, technology solutions and managed services to government organizations. Provided analysis and customer services for customers as directed depending on customer and customer’s needs Helped clients in their efforts to address complex business problems through the effective application of technology. Helped many influential companies (i.e. U.S. Navy, California Court System) develop their information technology strategy and enhance their technology investments. As a help desk team member, provided Tier 2 Helpdesk Support through the Workforce Management Team. Assisted civilian, military and contractor personnel for the U.S. Navy with time entry, personnel actions, web-based training, security roles and assignments in SAP. Served as a Subject Matter Expert for the Tier 2 Workforce Mgmt Navy ERP. Trained new Tier 2 staff on WFM workflows and business processes. Provided alternate workarounds for customer resolution.

* Assisted with architecture of groundbreaking, “first–of–its–kind” initiatives that reposition schools for long–term sustainability and continued success. * Pioneered creation of 21S website and newsletter by spearheading initiatives that strengthened infrastructure creating innovative ways to communicate program progress and success *  Developed process for continual updates to 21S website and newsletter using project management cycle *  Developed mechanism to track potential stories for use in the newsletter, website, News@Cisco, media pitches * Cultivated successful working relationship with client to ensure victory in common goal of providing educational advancement for area children and giving them an outlet to share that success with the rest of the community

* USM is one of eight public universities owned and operated by the state of Mississippi. iTech provides technological services to the Southern Miss community. * Helped in preparing training manuals for PeopleSoft * Learned program and used technical writing to create manual * Created captions for instructional teaching.

Assist teachers with learning more about classroom management and how to gain more control and respect in their classrooms.

* Managed and expanded the community after-school programs, increasing community and donor participation * by 20% * Used a budget of only $250k increased number and variety of activities available to students in after-school * program by leveraging external area providers ,

Designed multiple products which led to increased productivity and greater product quality for various clients including US Department of Defense

* Fortune 500 company, global manufacturer of paper and packaging with 51,500 employees worldwide. Revenues of $22 billion in 2007 as well as named No. 1 in the forest products sector for the fifth consecutive year on Fortune magazine's Most Admired Companies list. * Installed network applications on Pathworks LAN manager over TCP/IP * Ran Helpdesk * Did troubleshooting and network management on a UNIX environment * Typing: forms, interoffice instructions for programming

* Oversee and manage day to day operational logistics of program * Student registration, attendance and retention * Staff recruitment and development * Daily submission of program attendance and timesheets * Active participation in local community events * Maintain and build positive relationships with school Administration * Present to parents, staff and school administration on Orion’s Mind program and curriculum * Pick-up and deliver materials from corporate office to designated school(s) * Substitute teach for classes on an as needed basis * Meet with parents and school administrators * Plan and conduct weekly instructor meetings * Operations leader for instructor trainings

Studied Business Computer Technology Activities and Societies: Future Business Leaders of America

Studied Business Administration with an emphasis in Management Information Systems."]

Studied Strategic Communications and Leadership"]