Camilla Elling

Connecting individuals with jobs worldwide, spanning across diverse languages and cultures. As a Recruitment and Facility Manager, my passion lies in helping individuals secure rewarding careers beyond borders. I leverage my extensive network and expertise to match talented candidates with global opportunities that align with their skills, aspirations, and cultural preferences. In addition to facilitating job placements across various industries and languages, I provide comprehensive assistance in finding suitable accommodations.

As a seasoned professional specializing in call center operations, I excel in optimizing performance and ensuring exceptional service quality as a Quality & Performance Manager. My mission is to drive efficiency, elevate standards, and enhance customer experiences within high-volume call center environments. ▪️ Performance Management: Analyzing key performance indicators (KPIs), identifying trends, and implementing strategies to improve operational efficiency and enhance service delivery. ▪️ Process Improvement: Streamlining processes, identifying bottlenecks, and implementing solutions to optimize workflows, reduce call handling times, and enhance overall efficiency. ▪️ Training & Development: Leading training initiatives, coaching teams on best practices, and fostering a culture of continuous improvement to boost employee performance and morale. ▪️ Data Analysis & Reporting: Utilizing data-driven insights to generate comprehensive reports, track trends, and provide actionable recommendations for performance enhancement.

As an entrepreneur and proud owner of El Patito (2 places), I lead a passionate team together with my family dedicated to crafting exceptional dining experiences. ▪️ Strategic Direction: Crafting and executing the restaurant's business strategy, focusing on growth, innovation, and customer satisfaction. ▪️ Operational Oversight: Managing day-to-day activities, ensuring smooth operations, and maintaining high-quality standards across all departments. ▪️ Team Leadership: Inspiring and leading a team of dedicated professionals, nurturing talent, and fostering a culture of excellence and camaraderie. ▪️ Customer Relations: Engaging with patrons, understanding their preferences, and ensuring each guest leaves with a memorable dining experience. ▪️ Financial Management: Monitoring budgets, optimizing costs, and ensuring profitability while upholding quality and service excellence. ▪️ Marketing & Promotion: Strategizing marketing campaigns, leveraging social media, and collaborating with partners to expand our reach and attract new clientele. The reason why we had to sell the place, was only beacuse of COVID-19

As the CEO of Unique Rocktail Bar, I lead an innovative team dedicated to redefining mixology and setting new standards in Malaga's vibrant nightlife scene. With a passion for crafting unique libations and creating memorable experiences ▪️ Business Leadership: Spearheading all operational aspects, overseeing day-to-day management, and ensuring exceptional customer experiences.

At The Maze, we blend a love for sports, community, and laid-back beach vibes. Situated along Moraira's stunning coastline, our venue is a hub for camaraderie, entertainment, and unparalleled beachfront experiences. ▪️ Business Leadership: Overseeing daily operations, driving business growth, and ensuring exceptional customer satisfaction in a dynamic beach setting. ▪️ Hospitality Excellence: Curating a diverse menu, fostering a welcoming atmosphere, and delivering top-tier service that resonates with both locals and tourists. ▪️ Entertainment & Events: Organizing engaging events, live sports screenings, and fostering an atmosphere of celebration and excitement.

As an HR Consultant with a penchant for precision and compliance, I specialize in providing strategic HR solutions and ensuring seamless payroll operations. With a strong background in rectifying payslips for tax office compliance, I excel in optimizing processes to align with regulatory requirements. ▪️ HR Consulting: Offering comprehensive HR solutions to businesses, aiding in policy formulation, talent acquisition, employee relations, and performance management. ▪️ Payroll Rectification: Proficient in meticulously rectifying and ensuring accuracy in payslips, ensuring compliance with tax office regulations and resolving discrepancies to facilitate smooth tax filing. ▪️ Tax Compliance: Expertise in navigating complex tax regulations, ensuring payslips are accurate and compliant, facilitating transparent reporting to tax authorities, and mitigating risks of penalties. I was only there for 1 year, because I had to move back to Spain again.

▪️ Responsible for training of new employees and follow up ▪️ Coaching and coordination continuing education programs in need ▪️ Ordering access to systems for startups employees ▪️ Computer setups ▪️ Installations of operating systems ▪️ Responsible for all news about prices and products are disseminated in customer service ▪️ Updating the edducation material ▪️ Worked with statistics, KPI (objective of the fund) ▪️ Made executive calls ▪️ Responsible for the knowledge database in customer service. ▪️ Creating articles ▪️ Keep the knowledge database updated with new products, prices, systems, etc. ▪️ NPS calls, (I called out to detractors and make sure to do something extraordinary to keep these customers in the store, which had a bad experience) ▪️ Involved in various projects on systems, product development ▪️ Floor coach, (all employees couldt ask questions, while I guided them through to the answer ▪️ Responsible for error messages ▪️ System crashes, repporting ▪️ TrustPilot and Facebook requests from clients

▪️ Customer service ▪️ Phone Operation ▪️ Upsell / More sell ▪️ New sales ▪️ Follow the cases to the door

I manage operations at one of McDonald's busiest and most vibrant locations, ensuring efficient service, maintaining high-quality standards, and fostering a positive atmosphere for both patrons and our team. ▪️ Responsible for coordinating staff, delegate tasks, make sure all equipment is functioning, ensure that employees comply with their break times and meeting on time. ▪️ Making decisions, overview and independence. ▪️ Stock control and handling ▪️ Safe food handling and workplace hygiene ▪️ Evaluate the restaurant's performance

I contribute to the success of McDonald's by training and developing team members, ensuring they're equipped with the skills and knowledge essential for delivering exceptional service and maintaining McDonald's high standards. ▪️ Training & Development: Conducting comprehensive training programs, onboarding new employees, and providing ongoing coaching to enhance their performance.

As a dedicated Customer Service Assistant at McDonald's, i was committed to delivering top-notch service, ensuring every patron receives a memorable and delightful dining experience. ▪️ Frontline Service: Providing friendly, efficient, and accurate service at the front counter, drive-thru, or in dining areas, ensuring customers feel welcome and valued. ▪️ Problem Resolution: Addressing customer inquiries, concerns, or complaints promptly and effectively, aiming for swift resolution and a positive outcome. ▪️ Cleanliness & Presentation: Contributing to the cleanliness and tidiness of the restaurant, maintaining a welcoming atmosphere for patrons. ▪️ Team Collaboration: Working collaboratively with colleagues to ensure smooth service operations, effective communication, and a positive work environment.