Camila Silveira

Fraud Prevention Coordinator | Chargeback, Rules & Disputes @ Ambev

About

I hold a degree in Business Administration from PUC Minas and a technical background in Mechatronics from SENAI. Currently, I work in the Risk and Fraud Prevention department at Zé Delivery & TaDa, which is one of AB Inbev's business units. Throughout my career, I have developed a strong foundation in both the financial sector and customer relations, gaining hands-on experience in dynamic, high-impact environments. I am passionate about collaborating with interdisciplinary teams to create strategies that yield meaningful results. I believe that a strong company culture is essential for performance, and I strive to contribute to this by bringing a diverse perspective to the table, always focusing on innovation, operational efficiency, and continuous improvement.

Country

Brazil

City

Greater Belo Horizonte

Industry

Retail

Skill

Prontidão, Operações, FinTech, Projeções, Estratégia, Credit Cards, Fraud Detection, Payments, E-payments, Data Analysis , Risk Analysis, ad-hoc Analysis, Fraud Investigation, Fraud Prevention, Project Management, Problem Solving, Attention to Detail, Writing, Serviços financeiros, Suporte ao cliente

Experience

Fraud Prevention Coordinator | Chargeback, Rules & Disputes

Ambev

2023-10 - Present · 3 yrs

Recognized as one of the “Top Performance” professionals of 2023 in the Zé Delivery antifraud team. Responsible for: Leading the fraud prevention and chargeback team at Zé Delivery (Brazil) & TaDa (Latin America), focusing on risk rule definition, KPIs, and automation of disputes and analyses. Developing chargeback strategies from the merchant’s perspective, ensuring compliance and improving recovery rates. Partnering with Product, Engineering, and Data teams to build robust and scalable workflows for prevention, disputes, and monitoring. Driving automation projects in dispute processes, leveraging data and AI tools to reduce manual effort.

Senior Risk and Fraud Prevention Analyst

Ambev

2022-7 - 2023-9 · 1 yr 3 mos

São Paulo, São Paulo, Brasil

Reduced chargebacks by 25% through implementation of new risk rules Monitored data via SQL and dashboards in Metabase Built fraud prevention processes across all Ambev business units (Zé Delivery, Zé Express, CBE, Perfect Draft) Managed performance and costs of fraud prevention vendors (Konduto, ClearSale) Conducted risk assessments for new products and business initiatives Tools: Excel, Metabase, Lucid, Miro, PowerPoint, Trelloowerpoint, Trello

Senior Risk Analyst

Azos

2021-9 - 2022-6 · 10 mos

Remoto

Evaluated fraud risks for online insurance products (Life, DG, IPTA) Actively collaborated in assessing new solutions and methodologies for fraud detection Created and maintained rules in third-party and internal fraud systems (CAF, ClearSale, HubSpot, and FRED – internal analysis engine) Prepared reports and monitored user risk profiles Contributed to fraud tool strategy with a balanced approach to risk appetite and conversion Supported cross-functional teams (Data, Operations, Collections, Customer Experience, Support) with user behavior insights Helped validate and monitor SLA performance

Fraud Prevention and Formalization Analyst

Banco Semear

2020-11 - 2021-8 · 10 mos

Remoto

Supported implementation of facial biometrics (Liveness, FaceMatch, OCR) for EP, CDC, and Digital Account products Led the implementation of document and handwriting analysis solutions Assisted Legal, Customer Service, and Ombudsman teams with fraud cases Supported strategies to improve partner product performance Managed fraud alerts using internal and third-party systems Liaised with payment companies and financial institutions to exchange best practices Collected data to help develop preventive rules Validated vendor SLAs and monitored performance Handled pre-approved credit limit processes and proposal triage Conducted credit proposal preparation, approval, and documentation reviews

Financial and Payment Analyst

Maxmilhas

2017-7 - 2020-4 · 2 yrs 10 mos

Recognized as an Outstanding Professional in 2017 and 2018 in the Finance team. Responsible for: Customer support for finance-related queries Operational support for financial issues across departments Responsible for bank reconciliation processes Oversaw bank reconciliation and order release teams (based on payment confirmations via bank transfer) Updated ERP (NetSuite) with accounts payable and receivable information Managed invoice issuance through NetSuite Managed and reconciled outstanding receivables (delinquency control) Processed credit card refunds; liaised with acquirers (Cielo, Redecard, Pagar.me) Reported system and process errors