cameron hendricks

operations manager [a

About

Digital Group Manager Amazon.com

Country

south africa

City

cape town

Industry

internet

Skill

data analysis, coaching, project management, team management, customer service, customer satisfaction, employee training, ubuntu 9.10, firefox, adobe, quality assurance, microsoft office, microsoft excel, microsoft word, microsoft sql server, database administration, outlook express, leadership development, research, quality auditing, customer experience, leadership, call centers, team leadership

Experience

operations manager [a

cs retail specialist

amazon

2011-6 - 2011-9 · 4 mos

Assisted customers with transactions on the Amazon.com platform. Customer queries ranged from order status, unfamiliar charges to just basic website navigation and product details. I also specialized in the Textbook rental, Retail Chat, Amazon Locker, and Chat training.

customer liason associate

multichoice

2008-8 - 2010-5 · 1 yr 10 mos

cs lead

amazon

2011-9 - 2013-1 · 1 yr 5 mos

customer service manager

amazon

2013-10 - 2014-3 · 6 mos

Customer Service Managers set the vision, direction, and culture of their teams by managing individual and team performance expectations and goals, providing individual coaching feedback sessions and weekly one-on-ones that focus on improving customer satisfaction, monitoring real time service levels and schedule adherence, and serving as leaders and point of contact for escalated contact resolution of a supervisory nature.