christopher hartley

Security Evaluation Program; a vulnerability discovery, tracking and remediation team charged with evaluating the security posture of the entire enterprise by partnering with internal Business Units to develop and implement comprehensive yearly plans for evaluating applications, systems and network infrastructure for security compliance. Technical Testing Team Lead performing vulnerability assessments, penetration testing, Red Team. Present findings via technical reports for staff as well as executive reports to appropriate leadership team personnel. Present customized security vulnerability remediation and preventative maintenance plan to business unit director for organizational buy in. Negotiate closure timeline of discovered vulnerabilities based on Internal Threat Matrix. Update and/or Author security procedures and checklists to be included in enterprise wide acceptable use policies, for such functions as acceptable configuration and usage of modems, routers, Firewalls, etc.

Researched, presented and implemented (when applicable) new service offerings based on emerging technologies, including offering SDSL to neighboring Live/Work buildings. Designed and implemented Lynxus, Inc. network security policy including installation of firewalls as well as creating guidelines for acceptable use and operation.

Advises named client contacts on current security trends, risks and vulnerabilities while providing technical assistance to Account Management team. Responsibilities also include direct communication with high level executives as well as security professionals. Enthusiastically assume responsibility for extreme client satisfaction circumstances by engaging client and internal personnel to ensure service level goals are met and sustained. Keep clients abreast of problem status, set clear expectations, provide timely follow-up to clients, and independently handle challenging client situations on a daily basis. Escalate internally and report on client satisfaction issues that could lead to cancellation or non-renewal. Provides input and guidance on client Portal training, webinar, pilots and other related client trainings to clients. Participate in Special Projects designed to improve Client Service deliverables i.e. Client Reporting & Metrics, Client On-boarding and Process documentation, Client Sat Survey's.

Led team of technicians tasked with implementing Managed Hosting and collocation services for customers in the Atlanta Data Center. The Senior Network Engineer focused mainly on maintaining end-to-end continuity to ensure all expectations were met. Install and configure network equipment and appliances such as Firewalls, Switches, Routers, load-balancers. Including, Cisco, Juniper, Foundry, F5. Customer hardware and software installation, training and maintenance; Build Compaq, IBM and Sun Server hardware and OS/software to customer specifications. Documentation of all of above processes, as well as internal procedure development and documentation. Employee scheduling and supervisory/mentoring, PBX Administration

As a world leader in security solutions, we go to great lengths to provide you with an early warning system for evolving cyber threats, enabling you to prevent, detect, rapidly respond to and predict cyberattacks. In fact, more than 4,200 clients in 59 countries trust us to protect their operations and information from today's most advanced security threats–a trust we earn every day.With SecureWorks, you get unparalleled visibility to identify potential threats in all critical areas in your IT infrastructure, along with actionable, intelligence-driven insights powered by the SecureWorks Counter Threat Platform–our advanced data analytics engine.SecureWorks is positioned in the Leaders Quadrant of Gartner's Magic Quadrant for MSSPs and is recognized as a Leader in the Forrester Wave for Managed Security Services. SecureWorks has also been recognized by SC Magazine's readers with the "Best Managed Security Service" award for 2006, 2007, 2008, 2009, 2011, 2012 and 2015.