Calum Duffy

Operating retail stores to run safely and legally through bp’s policies and procedures in all aspects of the business including HSSE, food safety and assurance. Responsible for ensuring all members of my team were trained to deliver the best customer service and in-turn the best customer experience. I supported team members through various levels of change through my leadership, coaching and influential skills. Offering support and coaching to develop team members through the Connections Management Programme. Engaging my team to ensure they understand all company and in-store focuses. Ensure they are equipped to fulfil their role and eager to achieve. Maximising product availability by effectively managing the stock. Utilising Tools & forms of management information made available to me to find ways in which I can improve the stores financial performance, particularly in terms of cash loss, stock loss and controls, overall sales, wastage, store spend and overall profit and loss. Monitor the stores financial targets and achievements against KPI & P&L’s and put plans and actions into place.

Operating the store to run safely and legally in all aspects of the business including HSSE, Food Safety and Audit. Responsible all CSA’s have been trained both on their eLearning and practical training. Communicating with the team to ensure they understand all company communications and store targets. Maximising product availability by effectively managing the stock replenishment, maintaining stock accuracy, planning ahead and contacting suppliers when required. Complete all in store administration and handling of cash and monitor the stores financials targets and achievements against targets KPI & P&L’s and put plans and actions into place. Run the store in the absence of the RSM.