callum kousoulou

field it analyst

About

Experienced technical support agent with a demonstrated history of working in the information technology and services industry. Skilled in Mobile Device Management, Customer Service and Technical Support. Strong information technology professional from Anglia Ruskin University, Cambridge.

Country

united kingdom

City

romford

Industry

information technology and services

Skill

technical support, mobile devices, windows, android, ios, customer service, networking, customer satisfaction, customer experience, teamwork, troubleshooting, sales, mobile applications, mobile communications, microsoft office, computer hardware, windows 7, windows phone, retail, hardware diagnostics, communication, security

Experience

technical support agent

pop telecom

2019-2 - Present · 7 yrs 8 mos

in store mobile service pro

knowhow

2017-7 - 2019-1 · 1 yr 7 mos

field it analyst

natcen social research

2020-3 - Present · 6 yrs 7 mos

counter intelligence agent

geek squad

2015-4 - 2017-7 · 2 yrs 4 mos

Customer experience, problem solving, teaching, guidance and general phone wizardry.

Education

anglia ruskin university

social sciences

2008-1 - 2009-1 · 1 yr 1 mo

forensic science

2006-1 - 2008-1 · 2 yrs 1 mo

Activities and Societies: Member of the Forensic Science Society throughout College education

drapers' academy

education

2000-1 - 2006-1 · 6 yrs 1 mo

anglia ruskin university

forensic science

2009-1 - 2013-1 · 4 yrs 1 mo

Anglia Ruskin University opened a perfect opportunity for me to explore my scientific side. My curiosity was sated by an open lab for my disposal and an amazing atmosphere to nourish my curious side. I took a 'gap year' within my final year, in which, I found my passion for mobiles to grow while the industry was expanding; I realised that my passion that lied therein overwhelmed my passion for Forensics. Activities and Societies: Biology, Chemistry, Physics, Investigation, Photography, Computing.Member of Forensic Science Society.