Calli Wickes

-Designed custom marketing materials, including logos, business cards, and promotional content for small businesses and nonprofit organizations. -Partnered with organizations to create engaging bulletins, announcements, and marketing materials to drive awareness and visibility. -Successfully operated a family photography business, building strong client relationships and managing all aspects of the business.

Subject Matter Expert: Delivered advanced troubleshooting and consultative support for Applied Epic and TAM across agencies with 200+ users, ensuring client satisfaction and resolving escalated technical issues. All client interactions, calls, and chats were meticulously tracked and documented using Salesforce to ensure accurate records and seamless follow-up. Demonstrated strong interpersonal skills by effectively communicating complex technical concepts and collaborating with cross-functional teams to deliver results. Consulting Expertise: Provided customized workflow recommendations, detailed system configurations, and training for agency staff, increasing operational efficiency. Leveraged problem-solving skills and a strategic mindset to analyze complex issues, identify root causes, and implement effective solutions. Key Accomplishments: -Trusted resource for creating critical reports and documents to address agency needs. -Collaborated with specialized teams to develop Knowledge Base articles, enhancing self-service options for clients and internal staff. -Represented Applied Systems as a Policy Support representative at Applied Net in 2018 and 2023. Tools & Technologies: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Publisher, Outlook), Adobe Creative Suite (Photoshop, Illustrator, InDesign, Lightroom), and web hosting platforms (WordPress, Wix, Adobe Portfolio). Familiar with SQL for script queries and updates. Additional Contributions: Supported Applied Analytics, Policy Checking, and Escalation teams to drive agency success and product excellence. Escalated issues were tracked and managed using Jira to ensure timely resolution and effective collaboration across teams. Exhibited excellent communication skills, enabling effective collaboration with both technical teams and non-technical users.

-Provide leadership and oversight to all system support (audio, video and lighting) for the weekend experience including the operation and maintenance of all gear. -Ensure all technical elements in the weekend flow are in place and that volunteers are fully engaged and communicated to. -Oversee and be accountable for technical volunteers for weekend services and ensure roles are filled, including creating a volunteer schedule. -Manage Planning Center Online database, keeping it current and up-to-date.

-Collected and organized art and literary submissions -Worked extensively in Adobe InDesign to create the 45 page magazine -Coordinated with printing shop for final print -Organized and hosted launch party

-Corresponded with visiting students -Bridged the Art Department with Admissions by organizing visits with students, faculty, and student workers -Overhauled a new position and increased the number of employees needed

-Managed a floor of 48 ladies -Hosted monthly group events and a weekly get togethers