Caleb Mulwa

1. Installation & Deployment Install routers, switches, firewalls, access points, and cabling. Configure LAN/WAN, VPNs, wireless networks, and SD-WAN. Rack and stack equipment in data centers or telecom closets. Perform hardware upgrades and replacements. 2. Troubleshooting & Support Diagnose network outages and performance issues. Resolve connectivity, routing, switching, and firewall problems. Use tools like Wireshark, ping, traceroute, and monitoring systems. Provide on-site and remote technical support. 3. Network Configuration Configure VLANs, routing protocols (OSPF, BGP, EIGRP), NAT, ACLs. Implement security policies and firewall rules. Perform firmware upgrades and patching. 4. Maintenance & Monitoring Conduct preventive maintenance. Monitor bandwidth, latency, and uptime. Ensure network reliability and performance SLAs. 5. Documentation Maintain network diagrams and configuration records. Document incidents, solutions, and changes. Provide reports to clients or internal teams. 1. High Network Uptime Minimal downtime. Quick resolution of incidents (low MTTR – Mean Time to Repair). 2. Strong Troubleshooting Skills Ability to quickly isolate root causes. Logical, structured problem-solving approach. 3. Technical Competence Deep understanding of: TCP/IP Routing & Switching Network Security Wireless technologies Cloud networking (in modern roles) 4. Certifications (Helpful for Success) CCNA / CCNP CompTIA Network+ JNCIA / JNCIP Fortinet NSE Palo Alto certifications 5. Soft Skills Clear communication Time management (especially when traveling to sites) Customer service mindset Ability to work under pressure 6. Safety & Professionalism Follow on-site safety protocols. Represent company professionally with client

• Supervise and coordinate field engineers and technicians in installation and maintenance projects. • Install, configure, and maintain routers, switches, firewalls, and Wi-Fi systems for clients. • Implement CCTV and NVR systems, overseeing cabling, setup, and maintenance. • Perform optical fiber splicing and ensure quality network performance. • Prepare progress reports, monitor network performance, and manage issue resolution. • Liaise with vendors and clients to plan network expansion and upgrades.

• Manage cybercafé and retail operations, overseeing procurement, IT support, and daily administration. • Maintain local area networks (LAN) and customer systems to ensure smooth operation.

• Supported deployment of Internet and monitoring systems for business clients. • Managed technical documentation, client follow-ups, and service coordination. • Provided basic technical guidance on system installation and product use.

• Managed administrative operations, procurement, and IT equipment maintenance. • Supported data management, inventory control, and vendor relations. • Assisted in setting up and troubleshooting office network systems.

• Delivered training in first aid and emergency preparedness; managed equipment and setup logistics.

• Engaged clients, promoted products, and supported SIM activation and network troubleshooting.

Volunteer for marketing and public relations