Caitlyn W.

Updating job descriptions, including crafting those for new positions. Post new requisitions using applicant tracking system, LinkedIn, indeed, and NextGen website. Proactive resume sourcing for candidates at all NextGen offices Coordination and management of the interview process from start to finish, including excellent candidate communication. Oversight of applicant tracking system, including crafting posting questions and appropriate candidate responses. Manage documentation associated with an applicant from phone screen to in-person interview. Conduct initial phone screens of candidates. Maintain resume databases. Initiate and manage reference process for all candidates. Provide weekly recruiting updates to hiring managers and Director of HR.

•Utilized Avature and Microsoft teams to conduct video interviews with candidates. •Used Avature to score candidates on interview and pass or fail. *initiating requisitions and/or assisting with facilitating appropriate approvals for requisitions. *Scheduling candidates for telephone and/or video interviews. *Auditing candidate files to ensure needed records are completed and entered into the appropriate electronic system. *Qualifies candidates against pre-determined standard requirements. *Completes candidate hiring/onboarding processes in accordance with client/organizational requirements. *Fielding general, straight forward inquiries from the candidate and escalates as necessary. *Participated in other projects as assigned.

-Well-developed team skills, experience, and confidence to effectively handle interpersonal relationships and sensitive HR issues -Spoke with patients and their families to explain their health insurance benefits to help set them up on the best payment plan for treatment. This took confidence and convincing as some patients did not want to go into addiction treatment. -Collaborated with behavioral health facilities to support patients and streamline operations, leveraging strong interpersonal skills and healthcare expertise to enhance service delivery -Experience partnering with hiring managers, HR partners and cross-functional partners to review and align on job specification -Designed and implemented innovative remote engagement strategies, boosting team productivity and showcasing adaptability in diverse work environments -Established effective communication channels with clients, ensuring satisfaction and swift issue resolution, highlighting exceptional interpersonal and relationship-building skills -Spearheaded process improvement initiatives, leveraging cutting-edge B2B systems to optimize operations, showcasing analytical thinking and problem-solving capabilities -Conducted comprehensive interviews and provided mentorship to team members, demonstrating expertise in talent acquisition and professional development -Prepared and presented weekly and monthly performance reports to senior leadership, exhibiting strong data analysis and presentation skills -Orchestrated team-building activities and training sessions in a remote setting, fostering a positive company culture and showcasing ability to drive employee engagement -Leveraged expertise in B2B systems such as Salesforce, Microsoft Teams, and Slack

I previously worked as a mammography coordinator supervisor at Axia Women’s Healthcare/ on-site mammography. As the lead, I am the supervisor to six coordinators throughout three offices to ensure that workflows are running smoothly. My abilities include: Trained and supervised new employees, conducted inventory counts and placed orders for biweekly delivery, strong patient service skills, demonstrates professionalism, quick thinking and ethical judgement, quick to adapt/learn, detail oriented, familiarity with EMR systems, requesting reports and images for patients, monitoring workflows of three offices, aiding in basic computer and software related issues, assisting co-workers with work-related issues/questions, providing administrative support for the radiologists, maintain workflows, following up with pathology reports for patients that need continuing care etc

I previously worked as a front desk administrator at Theraplay, Inc. Theraplay specialized in speech, occupational and physical therapies in a play environment for children. My daily duties included, checking patients in and out, scheduling appointments, verifying insurances and authorizations, and assisting the therapists as needed.

Started as a kennel technician and worked my way up to veterinary technician. Learned on the job skills. Assisted with surgeries, dentals, x-rays, routine visits, running bloodwork and daily technician duties.

40 Courses total with core classes consisting of: AB 217: Financial Accounting AB 219: Managerial Accounting AB 272: The Legal Environment of Business EC 112: Economics of Public Issues FN 330: Corporate Finance MG 100: Introduction to Business MG 201: Principles of Management MG 211: Quantitative Business Analysis MG 4000: Business Capstone MK 201: Principles of Marketing HCA 200: Foundations of Healthcare Systems HCA 202: Economic and Fiscal Issues HCA 301: Strategic Management & Marketing HCA 302: Legal Aspects of Healthcare HCA 303: Healthcare Quality & Outcomes Management HCA 401: Ethics in Health Care HCA 452: Healthcare Policy Formulation