Caitlin Shattuck

Interfaces with current and prospective customers, coordinating and driving the implementation of IFF technology that includes enzymes, yeast and fermentation additives within the Fuel Ethanol industry.

Manages customer pricing strategically in line with business goals Visits end users to support pull-through sales and to understand and define un-met needs Successfully converts opportunities to sales growth Delivers a high level of service to customers Effectively resolves quality, logistics, service or technical issues that arise Develops forecasts on anticipated customer product consumption Executes sales plan and growth strategy for my region

- Addresses and solves customer inquiries by exercising critical thinking, understanding the business and troubleshooting with the customer until the problem is solved. - Supports DuPont Water Solutions as an Account Manager by developing key relationships and offering our extensive portfolio of Ion Exchange Resins, Ultrafiltration and Reverse Osmosis.

• Prepared detailed business plan for asset gathering with diligent planning and demographic research to expand on $15 million dollars in already accrued clientele. • Conferred with customers by telephone or in person to provide information about accounts or services, take and enter deposits and open and cancel accounts. • Kept records of customer interactions or transactions, recording details of appointments as well as actions taken. Forms relationships with financial advisors, clients and other assistants to generate new ideas for running the business. • Stayed up to date with the knowledge of principles and processes to provide customer and personal services including meeting quality standards for services and evaluation of customer satisfaction. • Created clear plans to ensure that work is completed efficiently, establishes priorities and timelines for accomplishing work.

• The primary trainer of new employees and co-ops on laboratory procedures, safety, work processes and operation of laboratory equipment. • Assists account managers with Statistical Process Control tracking of Ion Exchange Resins in customer plants. • Helps run laboratory efficiently and strategically based on knowledge of sweetener markets and industries. • Designs experiments to answer perspective customers’ questions and solve Ion Exchange unit issues. • Writes procedures for new equipment and testing. • Assures accurate and precise data from testing to respond back to customers. • Works closely with PhD's, supervisors and technical service individuals in the business for customer work including specialty projects, development and technical support work. • Helps PhD’s create specialty and new products to explore new markets and sell Ion Exchange Resin. • Runs, maintains and troubleshoots a new Operating Capacity system. • Calibrate specialty resin testing equipment. • Ship resin samples nationally and internationally to perspective and current customers. • Continue to help the team provide daily analysis and special testing in the lab of several different kinds of Ion Exchange resin samples for customers. • Helped create and implement new building wide safety programs, analyzes responses and presents at safety meetings • Tracks and orders laboratory chemicals and keeps inventory up to date.

•Helped restructure and develop new department safety guidelines and ideas •Safely helped patients to and from testing sites in the hospital. •Consistently complied with applicable laws and regulations associated with hospital policies •Multi-tasked frequently with many patients and tests •Handled the stress that came with working in the Emergency Room •Ambulated and transferred Patients

• Prepared and analyzed ion exchange resin samples with various lab testing equipment. • Performed basic maintenance and calibration of lab equipment. • Performed special testing or tasks for account managers. • Participated in all department, personal and company wide safety programs. •Worked as a team to obtain a common goal to meet customer needs.

I received my Masters of Business Administration from the Richard DeVos Graduate School of Management at Northwood University July of 2017.