Caitlin Louie

- Monitored transactions from start to finish and proactively intervened to handle roadblocks. - Prepared, transmitted and managed wide range of business field based on needs of different personnel or actions. - Greeted and enthusiastically welcomed guests to office to handle diverse needs. - Offered feedback to assist with policy and procedural implementation. - Leveraged communication and problem-solving skills to resolve team and customer issues.

-Communicated within all chapter meetings and decisions adhere to aKDPhi’s constitution, bylaws, and Robert’s Rules of Order. -Built connections within other chapters of alpha Kappa Delta Phi across the North West region. -Uphold the integrity of the chapter by ensuring members adhere to ethical guidelines and policies.

- Maintained strong working relationships inside and outside organization. - Utilized POS system to process cash, credit card, and mobile pay transactions. - Used business and product knowledge to solve customer needs. - Improved individual performance by accepting direction and feedback. - Maintained customer satisfaction, quickly resolving issues and offering expert assistance.

-Develop and curate engaging content for various social media platforms -Create visually appealing graphics, promotional materials, and captions aligned with the sorority’s brand and values -Plan and schedule posts to ensure consistent and timely content

-Oversee and update the chapter’s official website to ensure accuracy and relevance. -Regularly update event calendars, announcements, and recruitment information. -Increased engagement by 50%

- Prepared beverages with 100% speed and accuracy to minimize customer wait times. - Fulfilled orders to exact customer specifications for optimum satisfaction. - Followed money handling guidelines to verify check total, monitor tip disbursement and manage cash drawer. - Navigated periods of high volume with calm demeanor to keep store operating to standard. - Generated additional revenue by using up selling techniques to boost order value.

- Helped students develop critical thinking skills and strong study habits to improve grades. - Diversified teaching methods to meet student learning styles. - Reviewed class work and assisted with homework to boost student understanding of assignments. - Coordinated lesson plans, course materials and discussion questions to prepare for session. - Collaborated with students and parents to determine e student needs and develop tutoring plans.