caitlin jane

paralegal

About

Collections Officer Government and Commercial at recoveriescorp

Country

australia

City

abbotsford

Industry

public relations and communications

Skill

management, marketing, microsoft office, medios sociales, trabajo en equipo, microsoft word, microsoft excel

Experience

paralegal

maurice blackburn lawyers

optical dispenser and stylist

bailey nelson

2017-9 - Present · 9 yrs 1 mo

collections officer government and commercial

recoveriescorp

2016-3 - 2017-6 · 1 yr 4 mos

Calling debtors to recover funds Answering incoming calls Actioning of incoming correspondence Updating file details Following up any settlements as required Recommending appropriate legal action when required Recommending further investigation/action for Team Leader’s approval Key Capabilities: Ability to negotiate Ability to contribute to a team environment Strong written and verbal communication skills A firm, engaging and respectful telephone manner Excellent questioning and listening skills Ability to follow established processes Problem solving skills Key Attributes: Strong ability to effectively manage stress High level of emotional and mental stability and personal resilience Ability to maintain a positive mindset when dealing with challenging and demanding interactions Ability to separate out facts from emotion and not take things personally Ability to deal with routine and repetitious tasks High degree of emotional self-awareness and self-control Attention to detail Demonstrated self-motivation and drive Reliability and punctuality Ability to build rapport quickly

team member, gold class

village roadshow

2015-9 - 2016-3 · 7 mos

* Customer service, including complaints and up selling * Food and drink service * Set and clean cinemas * Function service and coordination * Bar maintenance