Caitlin Hossler

- Co-Lead Culture and Event planning team. Planned and executed 3 company-wide conferences yearly and monthly company lunches. - Directed all aspects of HR operations, including talent acquisition, onboarding, benefits administration, investigations, and compliance with multi- state employment laws including California. - Led performance management processes, including goal setting, reviews, and development plans, fostering a high-performance culture. - Oversaw employee relations and conflict resolution, ensuring timely, compliant, and fair outcomes. - Managed HRIS system and ensured accurate employee data, reporting, and analytics to support business decisions. - Oversaw administration and optimization of the company’s technology stack, including HRIS, CRM, communications, and productivity platforms. - Evaluated new technology solutions, coordinated demos, and led successful implementations to improve operational efficiency. - Monitored system usage and adoption across departments, creating training resources to ensure maximum ROI on tech investments. - Collaborated with IT and department leaders to identify integration opportunities between platforms, reducing manual work and data duplication. - Maintained vendor documentation, contract terms, and renewal calendars to ensure uninterrupted service and cost control. - Executive support for our COO.

• Developed and executed personalized new hire training programs, ensuring seamless onboarding experiences tailored to diverse roles within the organization. • Drove cross-functional initiatives by collaborating with teams, cultivating a vibrant workplace culture, and enhancing overall performance and productivity. • Maintained transparent communication with executive leadership, offering valuable insights and recommendations to boost company morale, support team well-being, and proactively address issues. • Provided compassionate support, coaching, and guidance to employees dealing with work-related or personal challenges, fostering a nurturing and supportive work environment. • Implemented innovative procedures to optimize organizational efficiency, effectiveness, and employee satisfaction, focusing on continuous improvement. • Considered the impact on company morale when making critical business decisions and provided ongoing feedback to executive leadership, ensuring a positive work environment. • Organized engaging events and activities, both in and out of the office, to strengthen interpersonal relationships, promote team cohesion, and foster a positive work atmosphere. • Managed seamless onboarding and offboarding processes during the company's growth from 20 to 123 employees, ensuring a smooth transition and positive experience for employees. • Demonstrated strong understanding of job requirements and company culture by successfully sourcing, screening, and placing candidates across various roles. • Coordinated end-to-end travel arrangements for the entire company, ensuring efficient and cost-effective travel experiences for employees and executives. • Maintained strict confidentiality regarding sensitive information related to company strategies and personnel matters. • Directed all aspects of HR operations, including onboarding, benefits administration, and compliance with multi- state employment laws including California.

• Develop and implement streamlined operational processes, tailored to specific requirements, to ensure efficient and effective business operations. • Foster seamless collaboration and coordination among internal teams, empowering them to excel in their day-to-day activities and driving continuous improvement across operations. • Proactively identify and troubleshoot challenges and issues that arise in daily operations, swiftly resolving them to maintain smooth and uninterrupted workflow. • Take charge of executing special projects, leveraging strategic thinking to design comprehensive strategies and tactical plans for successful implementation. • Managed COO's schedule, coordinated meetings, and made travel arrangements. • Adapted to the fast-paced, dynamic nature of executive support, demonstrating flexibility and taking on new responsibilities.

• Provided direct support to the CEO, 4 project managers, and other family members, serving as a trusted liaison and facilitating smooth communication and collaboration. • Expertly managed complex scheduling tasks, including coordinating flights, appointments, meetings, and dietary restrictions, while ensuring efficient calendar management and handling personal errands. • Demonstrated exceptional chauffeur skills, providing transportation to appointments, events, and meetings, as well as responsibly operating family members' vehicles when necessary. • Oversaw all aspects of vendor interactions and property-related projects, assuming full responsibility for managing vendor relationships and ensuring successful project outcomes. • Regularly entrusted with multiple high-priority projects on a weekly basis, diligently completing them within strict deadlines and adhering to budgetary requirements. • Took charge of the recruitment and termination processes for both employees and vendors, employing a discerning eye for talent and maintaining strong oversight of vendor performance.

• Commenced my journey within the company as an administrative assistant in the REO Department, acquiring invaluable experience and knowledge in the field. • Recognized for my exceptional skills and expertise, I transitioned to a key leadership role overseeing preservation and leasing for the REO department, while also providing valuable support to the Director of Operations as an assistant. • Took charge of managing the Director of Operations schedule, meticulously coordinating meetings, and assisting in maintaining their overall organization to ensure maximum efficiency. Maintained open and transparent communication channels with the Director of Operations, providing real-time updates on the statuses of multiple properties within the REO department, ensuring timely reporting of issues and facilitating swift resolution of any urgent matters, demonstrating exceptional attention to detail and proactive problem-solving skills. • Acted as a dedicated point of contact for tenants, addressing their concerns, providing assistance with repairs, and ensuring the preservation of properties throughout the REO process. • Played a pivotal role in safeguarding homes and ensuring high-quality preservation practices were implemented consistently throughout the REO process.