Caio Cordeiro

• Represent Nubank in forums, associations, and before public authorities, promoting communication and consumer rights, resulting in improvements in practices and institutional relationships; • Coordinate the elaboration of institutional presentations, executive reports and collaborate with defense teams (legal, compliance, and public policy) to mitigate regulatory risks; • Connect the Ombudsman's office with the market, absorbing and disseminating best practices, strengthening the brand's reputation strategy for convergence of actions regarding customer experience; • Lead institutional discussions on consumer rights, security against fraud, and complaint rates, through preventive and corrective actions; • Develop areas of quality, operational excellence, and training for second-tier channels, emphasizing a consumer-centered approach; • Promote the cycle of continuous improvement for products and services, through the elaboration of technical reports and definition and monitoring of the effectiveness of action plans; • Recruit and develop the team (direct and indirect leaders of the Squad) with a focus on high performance and change management, having customer experience as the central point, efficiency, and team's well-being (working life balance).

• Create, develop, and lead strategic plans to improve relationships with policymakers, resulting in a qualitative enhancement of institutional relations; • Conduct analyses and research, preparing narratives and documents that reflect trends in technological, financial, and payment environments, to ensure the company remains ahead of regulatory changes; • Support the implementation of public policy strategies for international expansion (Colombia and Mexico), resulting in market growth and diversification; • Develop and implement strategic agendas in tax policies and consumer rights, resulting in the strengthening of the company's positioning and defense of interests; • Compile regional and global reports, providing an overview of the impact of public policy decisions on operations, to offer strategic insights and guide decision-making.

• Provide legal assistance to the Mayor's Office and successfully structure the area responsible for normative acts and legislative procedures at the municipal level; • Coordinate public policies with local secretariats, aligning strategies to optimize the implementation of initiatives, resulting in greater cohesion in municipal public policies; • Expand and articulate relationships with public and private entities, aiming to foster a collaborative environment, optimizing resources for the implementation of public policies; • Represent the Mayor's Office on the boards of local public companies, to contribute to decision-making, resulting in alignment of municipal objectives and the operations of the companies.

• Draft the Governor's normative acts, to ensure the legal process and application of legislation in defining public policies; • Participate in strategic decisions of the regional government, to contribute to the formulation of public policies and governance, resulting in significant improvements in the quality of life of the regional population. • Manage a team of 25 people, to redefine the area's scope and improve operational efficiency, resulting in a 40% increase in team productivity; • Represent the Chief of Staff Office at official meetings, events, public hearings, and state-owned company boards, resulting in strengthening institutional relations and trust among stakeholders.

• Manage the institutional relationship program, fostering connections and collaboration between public and private sectors, resulting in projects with different public and private institutions; • Act as a point of contact for defense areas, including compliance, controllership, auditing, and legal, to facilitate government action coordination and prevent risks at the regional level. • Coordinate strategic projects and regional public policies, to promote development and progress, resulting in significant advancements in social and economic indicators for the region;

• Support legal guidance, ensuring compliance of activities with current legislation, to ensure the legality of real estate operations in the state of Minas Gerais; • Coordinate the administration of properties, optimizing resources to improve asset management; • Implement monitoring systems to reduce risks and maximize the use of real estate assets.

PhD in Law at USP. Research: analysis of legal and public policies for digital transformation. Dissertation chair: Prof. Dr.ª Maria Paula Dallari Bucci.

Master in Law - Research topic: “Public acquisitions in Italy and European administrative law: case study of the CONSIP system and approximations with the Brazilian reality”. Thesis chair: Prof. Dr. Cristiana Fortini