Çağlayan Ö.

Execution of Quality Control, Quality Assurance and Accreditated Test Laboratory activities. Managing and Leading 6 Engineers, 2 Technical Specialists, 3 Team Leaders and over 50 Technicians. Organising and executing all necessary activities of Integrated Management System of ISO 9001 / ISO 14001 / ISO 45001 / ISO 27001 Managing the accreditation necessities of ISO 17020 / ISO 17025 Leading the activities and the action plans for Carbon Footprint , Water Footprint, Social Compliance and Sustainability

Responsible for execution and continuous improvement of the Quality Management System (QMS). Lead and undertake audits across all areas of the business as well as across the supply chain. Work on many phases or sub-tasks of projects or entire projects of moderate complexity, with results impacting on project completion. Carrying out the customer claims and complaints. Establishment of AS9100 Quality Management System. Managing and organizing the Quality Team (4 engineers + 2 Technicians) Scope : The production of main systems and subsystems which are Suspension, Brake Systems, Running Gear, Powertrain, Hull, Turret & Chassis, Lubrication, Heating-Cooling for heavy to light military vehicles, all types of tactical & combat platforms. Production Methods: Turning, Cold Forging, Die Casting, Welding, Shot Peen, Heat Treatment, Coatin

Freelance and contracted consultancy in different companies, for quality & project management; Establishment of IATF 16949 - ISO 9001 - ISO 14001 - ISO 45001 QM Systems, management of certification process Management of Strategic Objectives (Hoshin Kanri), Process improvement and KPI Implementation Complete all required documentation Ensuring that Supplier, Production and Customer Quality processes are carried out Leading the APQP process and participating in feasibility studies Planning and organizing all the necessary process and supplier quality studies until the SOP Recruiting, Training and organizing the Quality Assurance and Quality Control teams 1- AKS METALTECH (Jan.2020 – Nov.2021) Scope: Conductive metal parts such as contacts and terminals Production Methods: Cold Forming (Press / Multiform / Riveting) Customer Portfolio: Automotive, White Goods, Electric-Electronics Achievements: - IATF 16949 certification, - Improvement at Customer Rejections from 7508PPM to 1074PPM, - Improvement at Internal scrap ratio from 625PPM to 339PPM 2- Cihan Deri A.Ş. (Jan 2019 – Jan 2020) Scope: Manufacturing of Genuine Leather Customer Portfolio: Automotive, Aviation, Bags&Shoes Manufacturers Achievements: Approval from Mercedes as TIER-2 supplier for AMG series 3- Erkut Endüstriyel Scope: Manufacturing of safety gloves (Nitrile, PU, Cotton, Cut Resistent) Customer Portfolio: All industrial sectors and hardware

Organization, follow-up and reporting of all activities that meet the requirements of the QMS. Carrying out the commissioning works of ISO 9001: 2015 QMS and ISO 14001: 2015 EMS systems Ensuring that all ISO9001 requirements are fulfilled in line with the Company's Quality Policy and targets Ensuring that Supplier, Process and Customer Quality processes are carried out Leading the APQP process and participating in feasibility studies Planning and organizing all the necessary quality studies until the SOP Managing and organizing the Quality Team (3 engineers + 2 Technicians) of 2 facilities located in different locations To carry out the installation, commissioning and application of the QDMS (Quality Software system) for Customer Complaints, Action-Follow Up and Documentation modules Company Scope: Manufacturing of adhesive tapes, abrasive materials and sales of safety equipment of 3M & Honeywell Production Methods: Slicing, Kiss-Cut and Die-Cut Forming Customer Portfolio: Automotive (Mercedes), Aviation (Turkish Airlines), White Goods (Siemens, Bosch, Vestel, Arçelik), Electric-Electronic (LG) Hardware

Along with the Toyota C-HR project, I successfully executed the revisions of the 560/466/147 projects. Simultaneously, I managed the releasing process of new projects of other customers (Honda-New Civic, Hyundai-i10 and Ford Truck-DC46). During all this time, the production of 38 separate parts, which were still in mass production, continued without any problems. Customer complaints and returns were reduced from 27 PPM to 5PPM at the end of 2 years. Internal error rate decreased from 1.68% to 1.48%. At the end of 2 years, we received 2 separate awards from TOYOTA as a result of both the projects that were commissioned without any problems and the improvements in our quality level. To plan, organize, implement and control all activities in accordance with the requirements of ISO TS 16949 and ISO 14001 Management System. Managing and organizing the quality team. (1 Team Leader+3 Technicians) Company Scope: Manufacturing of PE/PP Air ducts, Inlet ducts and washer tanks Production Methods: Blow molding, Injection molding, Ultrasonic welding Customer Portfolio: Automotive OEM (Toyota TMMR, TMMT, TMUK , Honda TR, Hyundai TR, Ford Truck TR), TIER-1 suppliers (Mann&Hummel, B-Plas, Ficosa)

To provide technical support on quality tools, product features and other issues to customers. To follow up all steps of a claim, until the problem is solved and prepare necessary reports. To ensure that documents such as FMEAs, control plans, instructions, control forms, etc. are prepared and put into practice. Ensuring that product cards and product files are prepared and revised. To provide / have trainings in accordance with the training plans and to ensure necessary records. Company Scope: Manufacturing of Electrical and Electronical Devices for Automotive Industry Production Methods: • Manual placement and soldering line • SMT typesetting machine • Cable Crimping Machine • Harnessing • Plastic Injection • Forming sheet metal parts with 5-10-15ton press • Ultrasonic Welding Customer Portfolio: OEM (BMC, MAN, Ford Truck, Isuzu, Otokar, Ellamp, Güleryüz, Parker)

To ensure effectiveness of corrective and preventive activities (CAPAs) with 8D, Fishbone and 5Why principles Receiving, evaluating and finalizing customer complaints and requests. Monitoring the KPI values predicted by the customers for company. Providing technical support to the Customer on issues related to products and processes Monitoring quality KPI's and report to Quality Manager. Company scope: Cold forged fixing parts and bolts for Automotive and After Market Customer Portfolio: OEM (Ford Otosan, Ford Truck, Tofaş – Fiat , Renault, Citroen) Aftermarket (ZF, Valeo, Böllhoff, IEW, Teknorot)

Executing of ISO 9000 - 2000 QMS and CE Module H certification period. Ensuring the continuity and continuous development of the system, working in line with the company's quality targets Company Scope: Hydraulic Elevators&Lifts