Ricardo Caceres

In my current role as a business intelligence analyst, I develop reports regarding organizational performance, statistics, Dashboards on several platforms. In addition to that, I provide support with executive analysis, risk identification, opportunities, and suggestions for continuous improvement based on such data. As well I'm the point of contact for the resolution of general queries about the information management that our clients or different departments might have.

I was responsible for the collection, organization and transformation of data, in order to create reports based on the clients needs. I also worked in data analysis and development of executive reports, transforming data into relevant information for decision making.

Responsible for mapping processes of various departments, creating manuals regarding the activities carried out in the organization and each of its stages, as well as the standardization of work models, definition of performance measurement indexes, and definition of roles and functions.

In charge of collecting, organizing, and interpreting data, transforming it into reports, use to help colleagues and clients to create action plans and strategies for continuous improvement.

Leader of the workforce management team, responsible for resources planning, based on on the client's needs, using indicators such as absenteeism, call behavior patterns, historical data, schedules, operating hours, etc.

My role consisted of responding to customer inquiries in a timely and accurate manner and clarifying concerns that customers may have about the products and services offered.