C J.

Senior Manager Aftersales South East Asia my principal responsibilities include: • Intimate knowledge of all aspects of the automotive business Job experience covers all aspects of the parts value chain Understands both financial and technical aspects of the parts/repair business Implementing procedures for reducing obsolete stock levels Supply Chain Logistic (Management) • Assisting with the establishment and set-up of Distributors in new markets and providing business support • Establish course content and administering Warranty, Technical, and AfterSales Training for South East Asia • Providing feedback to improve profitability and increase service level volumes of Distributors • Creating and promoting awareness of the Chrysler Jeep Dodge and Mopar (parts brands) in South East Asia • Implement Warranty Process & Procedures for existing and new distributors in the region • Factory liaison for Chrysler South East Asia • Troubleshooting on technical issues unique to the market, and resourcing parts from other markets if required • Liaising with Regional headquarters in China to create a merchandise range for the region • Implementing procedures for reducing obsolete stock levels • Administer warranty claims for the region • Conduct Warranty Claims Audit across the region • Product Management Service contract/ Integrated Service Plan

• Sole responsibility for NSW dealer network of 21 dealers • Improved profitability and development of dealer service/Parts department • Warranty Audits and administration • Administer warranty claims for 22 Dealers across NSW • Provide Warranty and Technical training in-house at dealerships, and one-on-one with technicians • Liaise with customers to resolve any issues or conflicts • Compile coursework and administer Technical and AfterSales Training for NSW region in a class-room setting. • Building the passion and the dream • Promoting Chrysler Jeep Dodge and Mopar parts and accessaries • Attending promotions and field events as and when required including weekends • Factory liaison for Chrysler Australia • Parts pricing strategy – implementation for individual dealers increase parts growth