Byju Nambiar

Received Master Sales Award for outstanding Sales performance in 2017 & 2018.

Major Job Responsibilities:- Handle/co-ordinate both AIR and SEA cargo EXPORT, IMPORT & cross trade( using with/without SWITCH AWB) Shipments as well as FREIGHT NEGOTIATIONS & FREIGHT CALCULATIONS. Collecting all the information from customer and giving instruction to agents for execute the shipment as per their requirements. Giving AWB and shipping instruction to counterpart agents for making the AWB and executing the shipments Making quotation and sending to customers for getting their new business . Maintaining good relation with customer and providing day to day updates regarding the shipments Doing day to day contact with counterpart agents through mail and over phone for shipments status. Once received the pre alert checking the same thoroughly and sending to customer for their reference. If any correction / amendment required informing the same to agent at the earliest. Regular follow up with customers for developing business and maintaining good relations Making business calls with new client’s communication and establishment of business relationship with new customers. Communicating with various counterpart agents (through phone or mail) for executing the shipment or airfreight charges. Tracking air cargo export & import shipments from website or checking with Airlines offices and Dnata. Opening job card in system and doing day-to-day updation including customer invoice preparation Reporting to seniors for shipment status on daily basis Air Freight Calculations (GCR, SCR, CCR) Communicating with shippers and Consignees for shipment details. Communicating with various airlines for space booking, and rate negotiations. Coordinating and giving instruction to Customs Clearance and transportation dept for clearance and delivery/pickup purpose. Receivable follow up with credit control team

Developing and maintaining constant business relationship with customers. Handling both sea freight (FCL/LCL) & airfreight imports/exports shipments. Acting as window between the company and customers, addressing customer’s requirements. Making business calls with new client’s communication and establishment of business relationship with new customers. Customer relation and feedback. Establishing good contacts with major Airlines/Shipping lines to have a better negotiation power on costing and quality. Co-ordnating with domestic and global offices. Consolidation of cargo and booking to Airlines, shipping Lines. Monitoring CHA Department, Warehouse Department and Customer Service Department and their performance reporting to AGM.