Budi Hartadi

PT Mora Telematika Indonesia Tbk (IDX: MORA) (hereinafter referred to as “Moratelindo”) is one of the largest telecommunications infrastructure and network providers in Indonesia, which was established in 2000. Moratelindo is engaged in telecommunications activities with cables, internet service providers, internet interconnection services (NAP). Moratelindo is committed to continuously providing the best service for its customers in the midst of technological developments and changes in the business environment and continuously innovating products in accordance with dynamic customer needs.

Since November 2021 my role has been expanded to manage the Retention of MNC Vision's existing subscriber

Increasing company ARPU and Revenue by managing outbound calls that offer additional packages, upgrades and advance payment offers to MNC Vision subscribers

Managing contact center operations (Inbound, correspondence and walk in center) in providing the best services and solutions to existing subscribers by coordinating the relevant departments (Marketing, Finance, IT and others). It also ensures that all Operational KPIs are achieved based on Management targets

Manage call center operations 24/7 and ensure the operational team provides the best services and solutions to customers by coordinating the relevant departments (Marketing, Finance, IT and others). It also ensures the achievement of Service Level targets and abandon calls.