Bryon Christopher Coro

At Pendo.io, we provide digital product analytics through our SaaS platform, helping thousands of customers worldwide to optimize their solutions through qualitative and quantitative insights. In tandem with my role as the VP of Account Management, I recently assumed responsibility for growing business through new customer acquisition, driving the strategy for sales success. Global areas of responsibility: US Sales (Commercial and Enterprise) EMEA Sales (Commercial and Enterprise) ANZ Sales (Commercial and Enterprise) Marketing Operations Revenue Operations Customer Experience Operations Sales Development Organization

Established the account management function and team from the ground up and lead the account management strategy and execution for all segments, including SMB, Mid-Market, and Enterprise customers. I manage 5 leaders and 20+ account managers in maximizing customer satisfaction and deepening relationships to fuel retention and growth. ► As the foundation for account management success, I developed and implemented the strategy, goals, playbook, structure, and operational processes. I subsequently scaled the organization to 25+ people to meet growth demands. ► Steering my team to exceed all goals for more than 2 straight years, I raised overall account retention 7% through the proactive identification and management of at-risk accounts. ► I doubled the attach rate in 4 months by creating and guiding a team of leaders to form a multi-pronged go-to-market strategy for cross-selling, ► Growing net retention 19%, I built and led a cross-functional task force in product packaging redesign.

Relias provides a SaaS platform with analytics, assessments, and learning offerings and serves 10,000+ healthcare organizations internationally. I transformed the account management group and formulated the go-to-market strategy for business-to-government clients. My leadership scope covered the account management strategy, operations, service, and 5 teams spanning 4 healthcare verticals. I also served as the executive sponsor for key accounts and oversaw escalations for high-value clients. ► We met our plan goals for renewals and surpassed plan goals for expansion dollars at renewal. ► I served as the government business owner for 3 military contracts and point of contact for GSA/FEDRAMP accounts.

Vista Equity Partners Tapped to build the professional services organization for a PE-owned online education software company, I led organizational effectiveness, operational efficiency, and team performance while developing and launching new services and solutions. ► I powered the strategy and operations of 4 service delivery business lines, including software deployments, platform migrations (M&A integration), product customization, and analytics. ► I propelled YoY service revenue 180%+, the bill rate 64%, billable consultant utilization 34%, and solution implementation speed 16%. ► I envisioned, created, and launched a profitable solution customization service line.

GDIT helps government and defense clients optimize the way they invest in, integrate, and innovate technologies. I was involved in designing, developing, documenting, enhancing, and testing technology solutions for military operations-related projects. I also oversaw junior staff. ► In just a year, I delivered 150+ technical product enhancements. One project included developing the requirements for improving a gamification application for the geospatial replication of forward combat areas.

Through a multitude of battalion and company leadership roles, I drove high-stakes operations that included combat operations in high-stress environments, humanitarian missions, digital system training/development initiatives, and large-scale international logistics projects. ► I was recognized with numerous medals and other honors for exceptional leadership and service. ► I orchestrated the planning and removal of $100B in equipment from Iraq within 10 months, overseeing 100+ personnel.