Bryce Hicks

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. Responded to customer requests for products, services, and company information.

Managed ATS database of over 100 candidates, connecting them to appropriate staff based on specific healthcare needs-iCIMS Conducted 20 phone interviews per week to assess the applicant’s relevant knowledge, skills, experience, and aptitudes. Managed and scheduled 10 interviews between managers and candidates, including physicians, psychiatrists, mid-level medical workers, and both regional and state managers Conducted 3 Biweekly and Monthly meetings, updating the team on filled positions, showing market research, and new strategies being explained

Upheld strict security procedures to maintain data confidentiality Delivered expert clerical support by efficiently handling a wide range of routine and special requirements Interacted with customers professionally by phone, email, or in-person to provide information and directed them to the desired staff members

Concentration in Human Resources/Minor in Communications