Bryce Gibson

For more than 25 years, Servion has been trusted by customer-centric brands for architecting, implementing, and managing Contact Centers and Customer Experience (CX) solutions. Servion delivers complete solutions for businesses to innovate in providing digital experiences using the best available technologies while maximizing their existing investments. Global leaders in healthcare, financial services, telecom, and more rely on Servion to design, build, run, and optimize their contact center and customer experience solutions. No matter your stage in the technology lifecycle, we can step in with solutions and services proven to save time, money, and hassle – from design and deployment to integration and management. With more than 1,000 CX professionals on the team we have the passion and deep domain expertise critical to the entire build-run-optimize solution lifecycle. Servion has helped over 600 enterprises across the globe deliver great experiences to their customers, partners, and employees.

Avtex is a full-service Customer Experience consultancy focused on helping organizations build trust with their customers by aiding in the identification, deployment and optimization of technology platforms that support the customer journey. Our Contact Center services include deployment and optimization, analytics, integration, workforce optimization, quality assurance, cloud hosting and more. As the COO, leading the delivery and operations teams within the CX Engage business unit, I focus on bringing strategic insights and driving execution to ensure clients are better enabled to provide a superior experience to their own customers, employees and partners. Providing strategic leadership within the company's CX Engage business unit across all operations areas allows for a cohesive approach to continuously improving our offerings and services in a manner consistent with our core values of excellence, innovation, integrity and passion.

Delivered energy, insight, expertise, acumen and organizational leadership vital to achieve key performance objectives for this subsidiary of the world leader in risk management. Drove strategy promoting electronic evidence and data recovery services to corporations, law firms and government agencies. Allocated operating budget. Directed 220+ specialists in consulting, solutions development, implementation and support. Resolved escalated issues. Enacted policies, standards and processes that ensured quality results and customer satisfaction.

Automated scheduling and reporting tasks, and completed on-time, in-budget telephony server installations and upgrades for large corporations and call centers with Avtex. (2003-2004) -Devised custom software applications for automated call routing (ACD), speech recognition, interactive voice response and faxback applications and screen pop-ups.

Spearheaded planning, scheduling, staffing and execution of customer engagements for a provider of technology applications for customer service, communication, collaboration, attracting prospects, building revenue and containing costs. Played a key role in user training. Designed curriculum for new hires and guidelines for employee development.

The Minnesota Executive Program is a powerful strategic management program designed for top executives to expand their understanding of the economic environment, a command of leading business knowledge and skills, competencies working with strategic models, and know-how to leverage technology, gain market share, and effectively lead and engage people.