Bryan Cheong

- Handles end to end from PoP design, deployment to operations - Handles procurement of CDN resources

- Handles deployment of 130+ worldwide PoPs - Leads operation team in managing the network and CDN infrastructure - Works with teams in multiple APAC countries and China

• Manage the service management team comprising of service managers and 24x7 duty supervisors, ensuring proactive monitoring of network outage related statistics, provide timely and accurate updates to senior management. • Ensure network outage KPIs are met internally and externally, and full compliances to the government and regulatory mandated Quality of Services (QoS). • Ensure on-going projects are delivered on time and of high quality. • Perform Incident, Problem and Change Management in accordance with ITIL framework. Ensure the respective backend teams and vendors allocate adequate resources in fault resolution within SLA. Perform post-mortems to review measures to improve quality of network and prevent service disruptions as necessary. Perform statistics and trending regularly to identify any potential network issue. • Drive incident management and communication to ensure timely response and resolution to service disruption and update to senior management, customer care and regulatory teams. Conduct post-mortem reviews with stakeholders and drive for preventive and improvement plans. • Identify and formulate operational gaps and challenges into use cases. Explore and deployed successfully various open-sourced tools such as and platforms such as Elastic Stack, Grafana, RANCID, NetFlow, Ansible, Network Telemetry, OpenBMP, BGPalerter, Nmap, Kali, Massscan, Backbox, UIPath, and dockers, that can close those gaps and challenges, improving operation efficiency and productivity • Collaborate with Enterprise and Consumer Operations teams to ensure the delivery of high-quality Tier 2 to Tier 2.5 network operation support to the telco’s services for both enterprise and consumer customers, including Home Broadband, IPTV & OTT, Mobile, Business Broadband, Domestic & Regional MPLS, Internet Exchange & CDN, Internet Access, DDOS mitigation service, IEPL/IPLC, Ethernet Leased Line, DWDM, Dark Fiber, VoIP, SIP, Wifi and CII related network security incidents etc.

- Supervisor overseeing Consumer broadband, and global enterprise NOC - Started exploration of next generation performance monitoring system (SevOne) - Involves in POC and deployment of SevOne - Provides training to front-line customer service agents and technicians on troubleshooting best practices - Assist customer service managers to manage complex cases from important customers like CEOs & ministers - Work with various departments to improve existing processes and systems

- Becoming a team leader in NOC on top of existing Engineer role - In charge of planning shift roster in team - Handles reporting to management for major incidents - Liaise with front line managers to improve customer experience - Involve in projects with other departments that helps to improve operations productivity

NOC engineer working 24/7 - Monitoring Consumer HFC Broadband network - Incident and Problem Management - Liaising with vendors to troubleshoot complex cases - Configuration of Cisco, Juniper and Motorola network equipment