Bryan S.

- Analyze and document end to end message flow requirements and specify/configure/implement Wide Area Data Network systems, e.g. routers, switches, circuits (MPLS, ISP links) for customers and Infrastructure. - Network engineered the flow of IP data between host/application systems. - Lead and execute the implementation of global network connections. - Interface with customer technical contacts, refine technical requirements, and produce implementation plans & schedules. - Project Implementation Management and Technical Leadership - Manage the implementation/testing/configuration of ARINC Global Network (AGN) managed IP access links (customer and airport) and core network systems, e.g., routers, switches, firewalls, and Telco services. - Determine Telco services requirements; document requirements, release procurement specification to Telecom Procurement. - Specify / procure necessary Cisco equipment. - Stage / configure / test Cisco equipment. - Prepare necessary documentation to ship / export equipment. - Oversee the installation of equipment at Customer sites. - Configure and test router / Telco IP WAN (MPLS, Internet, Wireless/Cellular) connectivity using BGP protocol. - Prepare cutover / migration plans and execute the cutover of customer data to the production network. - Provide technical advice / consultation to IMS Presales Technical Support staff. - level 4 supports to all network related incident globally, covered up to 2000 Cisco Devices ranging from 2800series, 1900series, 4000series, n3k, n9k, asa - 20-30% travelling around geographical area for project deployment

- Responsible for network configuration, maintenance and capacity planning for network infrastructure in APAC region - Working closely with business unit to define and find out network requirements. - Keeping close contact with business units in APAC to ensure all networks are meeting business needs. - Analyzing and evaluating network changes, reconfiguring network configuration to prevent operational problems. - Daily network monitoring and analyzing to ensure that all networks in the region are running optimally and providing support in a timely and accurate manner if needed. - Proactively oversee the activities involved in quality resolution of problems related to area of responsibility - Responsible for network design in the new BU if needed, drawing network diagram with visio and present to the new BU for implementation. - Proactively oversee the activities involved in quality resolution of problems related to area of responsibility - Proper documentation of network configurations, modifications along with network diagram is part of a responsibility too. - Experienced with cisco related products ,c2000 series, c3000 series, c4000 series and cisco Nexus. - Involve in various network projects to make sure can be delivered on time.

- Regional Roles that covered up to 9 countries in APAC - Tier 3 supports to the region. Resolve complicated problem that local IT could not resolve. - Server monitoring, implementation and troubleshooting. ( windows and linux ) - Server Scripting to create internal monitoring ensure server run properly. - Cisco Router/Switches configuration. - Network Management and Analysis - Network Planning and implementation - Project management and lead over the region. - Manage and coordinate with local IT from different country and timezone to ensure project goes smooth - Coordinate and communicate with Headquarter in France to bring up new technology in APAC region. - Vendor Management, working well with vendors to ensure project going smooth.

• Network Management and Analysis • Incident and fault detection, identification, and diagnosis using Network Monitoring and Management Tools • Pro-active analysis, event and incident management ensuring all faults are resolved within SLA • Ensure that trouble tickets are regularly updated with meaningful technical analysis information and data. • Prioritize activities and resources to resolve incidents in appropriate order based on priority and business needs • Assist in identifying new tools that would help to resolve issues or create a smoother and more efficient monitoring process • Perform hardware and software testing including providing feedback and configuration documentation • Commissioning of new properties from the Network Operations perspective • Involve in network design and implementation • Manage DOCOMOinterTouch relationships with major ISP’s and Telco companies worldwide • Deploy patches released by the Product Development team to all production servers and appliances/devices worldwide • Maintain accurate records and timely reports on equipment operation and ensure issues are resolved and completed • Perform initial troubleshooting, investigations and bug analysis on production systems and clearly document, record meaningful data to the Product Development team

• Planning, design, deploy, troubleshoot and maintenance of hosted web infrastructure. • Monitor and maintain servers, workstations, and websites • Perform server/networking/web-hosting technical support to users (2nd/3rd level) via phone/email • Working in Network Operation Center environment. • Build/Configure/Maintain datacenter networks including cabling/racking/patching/labeling, configure network routing, IP address assignment etc. • Identifies, diagnoses, and resolves network problems including monitor resolve DDOS attack and etc. • Manage customers’ servers both physical or virtual (VMware) based including setup/install/configure/troubleshoot the servers. • Provide pre-sales and post-sales technical support to customer. • Assist in preparation of proposals and solution presentations for customer including design and planning network and server infrastructure layout, propose relevant solution and present to the customer.