bryan dietz

senior technology specialist

About

Innovative, self-motivated, results-driven leader with a diverse IT experience, emphasizing cross-platform systems and networks. Over 18 years of IT experience in multiple fields of study. 4 years’ experience in research and development, and eight years of experience in Cryptology. Demonstrated ability to acquire technical knowledge and skills rapidly. Innovative problem solver, able to see the business and technical side of a problem. Skilled in Agile Methodologies, Quality Assurance, Java, Software Development, and Project Management. Feel free to email me at bcdietz4@hotmail.com to connect further.

Country

united states

City

florence

Industry

information technology and services

Skill

troubleshooting, sql, microsoft office, windows, process improvement, unix, java, linux, microsoft sql server, software development, customer service, project management, agile methodologies, data analysis, quality assurance

Experience

networking monitoring

fifth third bank

2010-6 - 2011-4 · 11 mos

research and development

kroger

2006-4 - 2010-3 · 4 yrs

enterprise backup administrator

strategic logic information technology

2014-4 - 2018-1 · 3 yrs 10 mos

* Install, update and configure enterprise level backup systems: Symantec Netbackup, EMC Avamar, and Hitachi Commvault. * Implement / Manage upgrades projects for 120+ EMC Avamar grids /Data Domains. * Communicate and coordinate business to vendor relationships. * Execute procedures for break/fix repair, change requests, and scheduled maintenance. * Training technicians in daily process for Vendor response, Infrastructure and build teams. * Work with the OS Support teams to resolve any O/S, hardware, or network based issues that may impact optimal performance of backups. * Monitored process of data backup in accordance with SLA standards * In-depth troubleshooting of backup and restore failures on Windows, UNIX and Linux servers with varied configurations * Promoted as a member of the Data Protection Leadership Team * Provided training, troubleshooting, technical advice and direction to other members of the team

petty officer second class cryptology

us navy

1999-1 - 2006-5 · 7 yrs 5 mos

application production support

convergys

2011-4 - 2014-4 · 3 yrs 1 mo

Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 130,000-strong in 31 countries around the world. Visit convergys.com to learn more about us.

senior technology specialist

carestar

2017-12 - Present · 8 yrs 10 mos

application systems analyst and programmer

netcracker

2012-4 - 2014-4 · 2 yrs 1 mo

NetCracker Technology is the leading provider of BSS/OSS solutions to service providers around the world. From billing, customer care, and real-time charging and policy solutions, to resource and network management, service fulfillment, and assurance, our comprehensive software and services capabilities enhance the customer experience through content-rich offerings and reduced costs. Our innovative, end-to-end BSS/OSS solutions enable service providers to operationalize next-generation connectivity, maximize the convergence of network and IT, monetize content, and deliver a compelling customer experience