Bryan Corder

As the Head of Claims, I am responsible for overseeing the claims operations within our insurance organization. My role involves providing strategic leadership to align the claims department with our corporate vision and driving process improvements and innovation. I ensure operational excellence through effective claims processing, risk management, and data analytics while maintaining financial stewardship by managing budgets and controlling costs. Leadership and team development are critical, and I focus on fostering a high-performing, customer-centric culture. Ultimately, I ensure timely, fair, and compliant resolution of claims, enhancing customer satisfaction and organizational stability.

Straight Story Mission / Vision Statement: Challenge Current Auto and Property Claim Paradigms. Inspire Innovation. Assist in Process Design and Technology Development that leads to Employee Adoption, Customer Elation and Profitability. Listen, Learn and Support my customers on their journey.

AREAS OF EXPERTISE Strategic Thinking Though Leadership / Problem Solver People Leadership Change Management Leadership Building relationship Property and Auto Industry Insight, & Relationships Project management Customer Experience Focus/Strategy Execution Focused Auto Technical skills (Body Repair and Mechanical) Employee Engagement Auto Trainer certifications Strong Analytical Skills/Business Acumen KEY STRENGTHS Claims management professional with extensive claims experience with an established background in auto and property physical damage Cross functional experience with underwriting, product development, marketing, innovation lab and corporate strategy Cross functional builder of relationships for the purpose of collaborating on shared success of key business outcomes People Leadership focused on supporting / living into the Claim Compass Extensive experience in development for customer facing employees; building and leading high performance teams and leaders to achieve results Strong communicator with the ability to adapt to varying audiences Ability to offer Auto and Property Technical support to frontline leadership and industry leaders Understanding of repair industry business management and insurance relationships. Engaging others through inspiration Experience in Strategic Consulting, including business plan & sales strategy development KPIs: (Examples: Communication, Strategic Planning, Process Execution, Cost Benefit Analysis (CBAs), Process Development, Resource Management , Effective Prioritization of Work, etc…)

Auto Claim Process Design, Quality Validation, CW Goal / Target developement and Stratigic Plan.

Auto Claim Process Excution, Quality Validation, Regional Goal / Target developement and Stratigic Plan to achive required results including resources.