bryan arroyo

senior administrative assistant

About

Results oriented bi-lingual financial professional with a solid supervisory background and extensive experience in banking, management operations and working knowledge of financial markets/methodologies. Offer excellent quantitative and analytical ability, and an expert command of complex issues. Possess diverse interpersonal strengths, including outstanding communications skills, both verbal and written, and a love of responsibility and challenge.

Country

united states

City

chicago

Industry

banking

Skill

spanish, sales, computer hardware, project planning, project management, analysis, securities regulation, financial regulation, team leadership, database administration, entrepreneurship, social networking, finance, supervising, risk management, securities, banking, customer service, microsoft office

Experience

contractor partnership analyst

the warranty group

2010-3 - 2013-5 · 3 yrs 3 mos

* Analyzed first party & third party claims to determine the extent of firm’s liability * Settling authorized or denied claims based on contractual terms of customer policies * Negotiated financial terms with contractors nationwide for various home warranty claims * Recognized and identified potential fraudulent claims.

personal financial representative supervisor

jpmorgan chase & co.

2006-9 - 2008-2 · 1 yr 6 mos

* Worked closely with management to strategize sales techniques to increase branch production and customer service satisfaction * Proactively sought opportunities to acquire new business through networking, outbound calls, and timely follow up on referrals * Responsible for team’s adherence to federal banking regulations, such as BSA, AML, CTR, and SAR. Leading the team to a lowered level of audit violations, resulting in an internal rating of “perfect score” * Selected to run branch operations as interim assistant manager

regulatory analyst

cboe

2013-6 - 2014-12 · 1 yr 7 mos

* Published monthly regulatory circulars, used nationwide by option traders, related to expiring position limit contracts * Enforced data consistency across multiple exchanges for numerous reports/tables such as: large option position reporting (“LOPR”), market maker tables, and special groups * Identified and recommended cases requiring investigation by performing a weekly Intermarket Surveillance review * Prepared weekly and monthly case analysis meetings and meeting minutes for the Department of Market Regulation

customer service supervisor iii

mb financial bank

2008-10 - 2010-3 · 1 yr 6 mos

* Supervised staff of three in various tasks from sales goal quotas, financial audit operations and compliance. * o Performed monthly audits of new personal, business & in-house IRA/Roth accounts. * o Managed cash volume data reports for branch * o Analyzed & managed data tables regarding any potential fraudulent activity * Developed and implemented successful action plans to hit and exceed targeted company goals, including giving feedback on banker performance. * Conducted business practices to adhere to federal banking rules/regulations: BSA, AML, CTR, SAR, etc. * o Verified new business adhered to AML guidelines prior to account opening. * o Managed Suspicious Activity Reports & Cash Transaction Reports * o Managed monthly data records of cash purchases of negotiable instruments. * Implemented and tailored operational action plan to entire branch staff which resulted in increased branch efficiency by 10%.

senior administrative assistant

financial industry regulatory authority (finra)

2014-12 - Present · 11 yrs 10 mos

* Transitioned from CBOE Department of Market Regulation as part of the Regulatory Services Agreement between FINRA and CBOE * Compiling and organizing information from a variety of sources to be used in the commencement of investigations * Drafting monthly memoranda regarding rule changes from various exchanges * Drafting letters to notify (TPH) firms subject to investigation