bruno berube

* ✔ Manage a team of 12 Business Analysts who are each assigned 6 to 10 corporate IT projects; approve project proposals, review architecture, approve IT vendors detailed schematics, and collaborate with internal teams such as Legal, HR, Client Services, etc. * ✔ Oversee IT spending for 60-70 corporate IT projects for application development for physical and digital business lines; review project deliverables and IT standards and services in accordance with ITIL processes * ✔ Conduct recruitment, hiring, training, development, performance management and disciplinary actions * ✔ Collaborate with the senior management team on strategic initiatives from idea generation to solution deployment stages * ✔ Provide governance and approval on corporate IT’s user’s acceptance and regression testing

* ✔ Collaborated with internal clients to receive approval for project proposals; created business requirements and technical architecture for up to 10 projects at a time * ✔ Provided clients with issue identification services to implement technology-based solutions to meet goals * ✔ Managed SLA activity and costs to advocate with other service providers on behalf of clients * ✔ Ensured project deliverables and ROI were met; C-level executives required IT projects to cover their costs within 3-5 years of implementation * ✔ Project highlights included SAP CRM system improvements, international tracking systems for parcels, and the implementation of a revenue system

* ✔ Managed the software implementation and support for SAP CRM module; implemented the first CRM and upgraded the system to various levels every 2-3 years * ✔ Led a multidisciplinary team of management employees focusing in software processes, scope and implementation * ✔ Created a strategic plan to develop and update the SAP CRM software and the associated business processes; aligned the activities to a five-year business plan of the corporation * ✔ Maintained a network of colleagues across North America through the Association of SAP Users for the Ottawa Area (ASUG) * ✔ Collected and analyzed information related to the field of relationship management with customers and maintained the knowledge of SAP software and competitive products on the market * ✔ Earlier roles within Canada Post included Manager of Client Service Epost, Manager of Province of Quebec Client Services, and Officer of Call Centre Customer Service

✔ Direct a team of over 30 employees with 9 direct reports, supporting the corporate HR systems and interfaces to 3rd parties with our IT supplier. This includes SAP components such as Payroll, Time and Leave, Org management, ESS, Case Management for Employees and Reports, supporting over 60000 employees. ✔ Conduct recruitment, hiring, training, development, performance management and disciplinary actions for management and unionized employees. ✔ Collaborate with the senior management team on cross-functional strategic initiatives from idea generation to solution deployment stages ✔ Provide governance and approval on corporate SAP HR Time and Leave and SAP EIC CRM user’s acceptance and regression testing.

✔ Direct a team, supporting the corporate HR operation groups for; Worforce Planning, Operational reporting and budget, Change Management, Training Delivery and Service Quality Programs, Knowledge Management and Employee Self Services, Hire to Retire Process Management, HR and Pension transaction and contact centers and Corporate HR ICFR processes and certification. ✔ Collaborate with the senior management team on cross-functional strategic initiatives from idea generation to solution deployment stages ✔ Provide governance and approval on corporate HR Operation Processes and Systems.